Expires soon Ernst & Young

Planning & Budgeting Resource

  • Internship
  • Bangalore ( Bangalore Urban )

Job description



JOB SUMMARY

Associate provides operational and level 3 support for production applications in the IMT Planning & Reporting Portfolio. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems. Demonstrates knowledge of key business processes, products and services, within agreed areas of expertise.

KEY RESPONSIBILITIES

· Daily management of incidents and service requests
· Migration between environments following the migration path
· Keeping the environment compliant with firm standards
· Migration between environments
· Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
· Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
· Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
· Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
· Demonstrates analytical and systematic approach to problem solving.

KNOWLEDGE, SKILL AND EXPERIENCE REQUIRED

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Demonstrable knowledge of Windows 2008/2012 server O/S

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Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.

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General understanding of networking/LAN/WAN/DMZ concepts

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Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

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Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.

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In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services

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Understanding of n-Tier application architecture concepts

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In-depth knowledge of SQL2008/2012

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In-depth knowledge of Oracle Hyperion and Cloud services

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Familiarity with SQL DBMS interface and integrated tools

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Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

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Demonstrable knowledge and familiarity with T-SQL or PL/SQL

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Knowledge of C#, VB.NET, ASP.NET programming

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Experience with Windows BATCH Scripting, VBScript

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Web Development- HTML, Javascript, XML and Web Services

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Experience with Active Directory and single sign-on protocols

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Knowledge of SQL Server 2008, CDC (Change Data Capture), SQL Server 2005, SSIS, SQL Reporting Services (SSRS), SQLXML3.0, SQL Server Analysis Services (SSAS)

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Microsoft Visual Studio 2008 or higher

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Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)

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Experience with F-Secure, SFTP, Control-M batch job scheduling tool

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SQL knowledge relating to replication setup, DTS, clustering, etc.

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Experience with performance monitoring tools and analysis i.e. MS PerfMon

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Experience supporting applications in shared or virtual environment

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Sharepoint, Access and Office ( SharePoint 2010 an asset)

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Software Engineering

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General understanding of various IT security concepts as they relate to production environments

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Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

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Completes projects by coordinating resources and timetables with user departments and data center.

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Deployment of application upgrades and fixes

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Responding to automated alerts on the health of systems

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Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

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Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

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Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.

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Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

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Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

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Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.

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Determination of root cause of incident (configuration vs. defect)

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Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents.

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Installation of applications in support environments.

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Deployment of application upgrades and fixes

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Responding to automated alerts on the health of systems

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Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications

·
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

·
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.

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Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.

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Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

QUALIFICATION, CERTIFICATIONS AND EDUCATION REQUIREMENTS

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ISEB Certificate in Application Management Essentials

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Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals

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MCITP - Microsoft Certified IT Professional

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ITIL Foundation Certificate in IT Service Management

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Degree in Computer Science or related discipline.

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Further or Higher education standard qualification.

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Fluent in English language, written and verbal

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Other key languages as required

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6+ years in Application Management, Operational Support environment/discipline