OneDrive Support Engineer

Job description

JOB SUMMARY:

This role is for an experienced OneDrive for Business(ODB) support engineer, with good knowledge around the ODB(Cloud and Desktop client) and the associated services. The individual will be providing Engineering/Operational support for areas involving ODB, with a good understanding of ODB and associated technologies viz, SharePoint online, MS teams, Flows and other M365 services. Also, interim support for Connected backup as well for a short term.

ESSENTIAL FUNCTIONS OF THE JOB:

·  Deep knowledge and Experience with managing OneDrive for Business(ODB) deployment of web interface and ODB Desktop.    
·  Expert level knowledge in troubleshooting ODB desktop client issues and cloud sync issues.
·  Good support knowledge and experience in providing 24/7 support.
·  Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
·  Experience with Azure AD Group, O365 license management and O365 Groups.
·  Exposure to SharePoint online and good understanding of ODB tenant level settings.
·  Good knowledge on M365 services such as PowerApps, PowerBI, Flow, Yammer, Planner and MS Teams.
·  Capability to help customer to operate the OneDrive for Business services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
·  Good knowledge on PowerShell scripting and automation experience using scripts.
·  Desirable – Knowledge on Multi-Geo for OneDrive for Business.

ANALYTICAL/DECISION MAKING RESPONSIBILITIES:

·  Proactively anticipates service issues before they occur and able to make recommendations around resolution.
·  Proactively monitor and manage ODB related components.
·  Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
·  Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
·  Proactively anticipate service issues before they occur and drive suggested changes to execution.

SUPERVISION RESPONSIBILITIES:

·  Needs to have the ability to set up a network of technical and non technical contacts across various teams to help provide appropriate support for existing services, as well as helping to drive delivery of solutions and/or resolution of various problems.

OTHER REQUIREMENTS:

·  Candidate must be flexible to the demands of the services we provide and any project to which they are assigned.
·  The role may require out of office hours work.
  
JOB REQUIREMENTS:
EDUCATION:

·  A Bachelor’s degree in Computer Science or related discipline, or equivalent work experience required

EXPERIENCE:

·  3-7 years of experience working in cloud based environment/ O365 onedrive