MST Delivery Associate

Job description

Program Mercury:

Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s NextWave, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. 

 

The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and Internal). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is in excess of 200k.

Mercury Support Team (MST):

As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support to the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY’s NextWave. 

The opportunity
 

The Project Delivery’s primary focus is to coordinate and execute technical infrastructure projects within the MST Technology Infrastructure team’s scope of responsibility.  This includes Mercury production and supporting lower environments infrastructure hosted at EY, vendor facilities, and EY Azure.  The role involves understanding vendor and EY hosted infrastructure systems where possible, and being the key contact for project execution, status updates, and communication.

Your key responsibilities
 

Responsible for the successful delivery of infrastructure projects.  The following is a list of expectations for the role:

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Leading project delivery for MST infrastructure by managing communications, meetings and resources as necessary.

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Become familiar with Mercury infrastructure hosted at vendor, EY and EY Azure sites.

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Build and maintain relationships with “hands on” technical resources for both vendor and EY.

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Be able to communicate with leadership when escalations are needed.

· 
Work with vendor and EY resources to continually update infrastructure diagrams and inventories.

· 
Host and lead calls as needed.

· 
Build weekly and monthly project reports.

· 
Build reports for management escalation as requested. 

Skills and attributes for success
· 
Good attitude with a willingness to learn

· 
Excellent English language skills (verbal and written)

· 
Excellent people skills

· 
Basic awareness of different cultures and working practices across the regions 

To qualify for the role you must have
· 
Working knowledge of Microsoft office suite (Word, Excel, PowerPoint)

· 
Coordination and management skills 

Ideally, you’ll also have
· 
Knowledge of ITIL concepts

· 
General IT infrastructure technologies such as servers, networks, and software 

What we look for
 

Looking for candidates with the flexibility to work virtually across global time zones, 4-year college degree in business or technology field (computer, engineering, science, etc.), and 1-3 years of experience in an operational / service management role.

What working at EY offers
 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

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Support, coaching and feedback from some of the most engaging colleagues around

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Opportunities to develop new skills and progress your career

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The freedom and flexibility to handle your role in a way that’s right for you  

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 
About EY
 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.
 
Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.