Markets_Associate - Ops_ Associate
Internship Gurgaon (Gurgaon)
Job description
Education:
Bachelor degree required
Experience
Master degree preferred
Approximately 3-5 years of experience in similar industry.
Background in research, project planning, and/or analysis is preferred
Worked in a large Global organization
The GDS Admin Support roleis responsible for supporting the CX Area/Regional leaders to manage CX program. This professional works closely with cSat regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trend and issues, publish reports.
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Provides administrative support on survey / interview; including but not exclusive to creation, coordination, list management, sampling, upload and other administrative tasks related to surveys / interviews.
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Gather data, create, and administer any reporting, if needed.
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Develops and maintains excellent working relationship with the regional cSat focal and various internal departments to carefully and effectively address their needs.
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Work in creative and pro-active manner to suggest improvement for effective flow of work.
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Cross-train appropriate peers to ensure seamless support of feedback initiatives.
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Ensure the highest quality standards around accuracy and implement accordingly.
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Determine proper analysis techniques, with guidance from supervisor(s) to best translate and communicate complex data.
Knowledge and Skills Requirements
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Ability to work on multiple activities simultaneously, in fast paced environment.
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Good communication and interpersonal skills
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Comfortable working with complex data entry systems
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Knowledge of Excel & PPT
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Exposure to international cultures and virtual teaming is an added advantage