Offers “Ernst & Young”

Expires soon Ernst & Young

Markets_Associate - Ops_ Associate

  • Internship
  • Gurgaon (Gurgaon)

Job description



Education:

Bachelor degree required

 

Experience  

Master degree preferred

Approximately 3-5 years of experience in similar industry.

Background in research, project planning, and/or analysis is preferred

Worked in a large Global organization

 

The GDS Admin Support roleis responsible for supporting the CX Area/Regional leaders to manage CX program. This professional works closely with cSat regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trend and issues, publish reports.

   

 

· 
Provides administrative support on survey / interview; including but not exclusive to creation, coordination, list management, sampling, upload and other administrative tasks related to surveys / interviews.

· 
Gather data, create, and administer any reporting, if needed.

· 
Develops and maintains excellent working relationship with the regional cSat focal and various internal departments to carefully and effectively address their needs.

· 
Work in creative and pro-active manner to suggest improvement for effective flow of work.

· 
Cross-train appropriate peers to ensure seamless support of feedback initiatives.

· 
Ensure the highest quality standards around accuracy and implement accordingly.

· 
Determine proper analysis techniques, with guidance from supervisor(s) to best translate and communicate complex data.

          

Knowledge and Skills Requirements  

 

· 
Ability to work on multiple activities simultaneously, in fast paced environment.

· 
Good communication and interpersonal skills

· 
Comfortable working with complex data entry systems

· 
Knowledge of Excel & PPT

· 
Exposure to international cultures and virtual teaming is an added advantage

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