Offers “Ernst & Young”

Expires soon Ernst & Young

HR Systems Coordinator (fix-term contract until 31 August 2020)

  • Brummagem (West Midlands Combined Authority)
  • HR / Training

Job description



HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

 
Purpose
 
Working as part of EY’s UK Talent Shared Services (TSS), the HR Systems Coordinator will contribute to, and execute the HR Systems team’s long term vision in supporting HR Services. The HR Systems Coordinator will deliver end user support across a number of core EY IT systems, including the Global HR System (Oracle’s PeopleSoft Enterprise platform (version 8.9)), Lotus Notes databases to support our end-to-end HR processes (joiners, transfers, change requests and leavers) and contact centre enquiry logging systems. In addition, the role will support the change agenda linked to the infrastructure that delivers the Global HR System (GHRS), country data management and data interfaces to downstream systems to help deliver payroll and other cyclical operational events.
Please note this is a fix-term contract until end of August 2020.

 
Accountabilities
·  Provide first line (Tier 1) support to end users of GHRS and other TSS systems; respond to, manage and resolve all issues within the team’s service level agreement (SLA)
·  Delivery of system housekeeping routines and other timetabled activity daily, weekly, monthly, quarterly, annually as required
·  Provide reporting services to end users and analyse data to help inform business decisions
·  Proactively manage risk through regular system maintenance and audit to ensure data integrity and protection
·  Work with our IT Services teams to coordinate the resolution of major system bugs and outages
·  Act as a system expert and provide both formal and informal training to users on best practice use of our systems, developing/maintaining supporting documentation to assist system users
·  Contribute to the testing of system changes and work with IT Services to ensure that all changes are built and delivered to the required specification
·  Contribute to the overall development of the TSS by encouraging change and identifying areas for efficiencies aligned to EY’s global systems landscape
·  Represent the HR Systems team in the delivery of cyclical activity across the complete application infrastructure (e.g. annual business unit reorganisation, holiday carry forward, salary review, student recruitment candidate uploads to GHRS) and develop/maintain process documentation where required.
·  Build and maintain effective operational relationships with TSS teams, Global Shared Services, IT Services and Finance
·  Contribute to TSS and HR Services projects and initiatives
·  Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
 
Typical activities
·  Manage system support channels to ensure support is provided to the end user on a daily basis within SLA
·  Apply judgement and make appropriate referrals via the EY ticket management system to IT Services teams managing through to resolution within SLA
·  Respond to escalated user enquiries/problems on a timely basis and to satisfactory resolution
·  Cascade system outage notifications aligned to TSS brand and exceptional client service guidelines
·  Produce standard reports using EY’s myReports (HR Data Mart) reporting solution according to the team’s weekly/monthly schedule and respond to ad hoc requests accordingly
·  Manage system security through assigning the correct level of access to authorised users
·  Capture  database change requests and document where required
·  Work in line with HR Services strategy to develop appropriate local vs global systems solutions where necessary
·  Perform testing (user acceptance testing (UAT)) of changes to GHRS and other systems
·  Provide support to other team members for major system projects as required across the HR Systems infrastructure

Experience & Qualifications
·  Intermediate knowledge and understanding of technology and how it can be used to improve processes and services
·  Expert knowledge of Microsoft Excel
·  Experience/technical knowledge of PeopleSoft Enterprise version 8.9 functionality and reporting is desirable
·  Experience of working with in-house software solutions
·  Experience of troubleshooting system issues, identifying root cause and resolution
·  Ability to explain and present technical information to non-experts and advise/guide users in the use of systems
·  Ability to adapt to change and adopt a flexible style and approach
·  Capable of working under pressure and able to prioritise workload and project requirements
·  Ability to demonstrate initiative and vision, manage operational activities and identify opportunities for process improvement
·  Good written and verbal communication skills, high degree of accuracy and attention to detail
 
What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance.  Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support and coaching from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

 

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 

 

About EY

 

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

Make every future a success.
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