GCR GCS Advanced Analyst

Job description

Description:

 

GlobalComplianceandReportingisanintegratedsuiteofTaxandAccountingservicesthatEYprovidestoourmultinationalclients.GCRofferstheeaseofmanagingcompliance®ulatoryfilingsby:

 

a)      Takingcareofthecomplexityofregulatoryaffairsacrossmultiplejurisdictions

b)      Centrallymanagingtheglobalcomplianceandreportingactivities

c)      Controllingthecostofmanagingcomplianceacrossvariouscountries

 

EachclientisreferredtoasanengagementandtheGCS team isresponsibleforensuringthedeliveryaspertheservicelevelagreements.Globally,taxandaccountspreparationactivitiesareconductedmostlyinthelocalcountriesandhencerequiresawidenetworkofEYprofessionalstoworktogethertodelivertotheclientexpectations.Acentralteam(GCS)workswiththisglobalnetworkofEYprofessionalstoensureclient’scomplianceandreportingobligationsacrosstheglobearemetontime.TheGCSteamprojectmanagestheengagementandtogetherwiththeclientfacingteamsinAmericas,EMEIAandAsiapacformstheservicemanagementofficefortheclient.

Job purpose:

·  Handle a portfolio of GCR clients and a team of analysts
·  Act as the first point of escalation relating to quality and service delivery
·  Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
·  Understand client requirements and ensure engagement processes meet requirements
·  Identify pain areas in the processes and create enablers to overcome process issues
·  Apply project management concepts to manage engagement delivery
·  Monitor and flag engagement and people issues to local and engagement leadership
·  Identify service delivery and process gaps which can be fixed to improve service delivery
·  Consult with offshore teams on best practices for engagement set up and management
·  Responsible for the customer satisfaction scores of the portfolio People aspects:
·  Act as the SPOC for the respective client facing teams
·  Manage service delivery expectations for your engagement portfolio
·  Develop engagement management knowledge of individuals working on your portfolio
·  Conduct trainings on client and engagement management concepts to wider teams
·  Network with off-shore teams to create and maintain good relationship
·  Review engagement deliverables and coach staff members on best practices
·  Identify training gaps for self and team and work with leadership to bridge gaps

Technical skills requirements:
·  Weare looking for candidates with the following:
·  2 to 4 years of total work experience
·  Understanding of backend financial processes of a company
·  Bachelors or Master’s degree, preferably Commerce or Business management
·  Experience in working in a multi-cultural and team environment You will need to:
·  Have excellent interpersonal and communication skills - both written and oral
·  Demonstrated team management and coaching capabilities
·  Demonstrate strong organizational skills and structured thinking abilities
·  Demonstrate strong analytical and project management skills
·  Demonstrate an eye for detail
·  Ability to work in ambiguous situations
·  Be proficient in Word/PowerPoint/Excel - working knowledge of MS office