Endpoint Protection Analyst

Job description

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

 

EY Technology supports our technology needs through three business units:

 

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY toidentify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ETsupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity
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The role performs restorative and maintenance actions using basic troubleshooting to more advanced technical skills so that the end user’s technical equipment continues to comply with specific security and control criteria for access granted to EY’s network resources. 

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Provides remediation activities to maintain and support the global endpoint environment for the IT infrastructure and its network connectivity. 

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Assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for endpoint security improvements aligned to protection directives. 

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Maintains accurate information and data regarding IT staff and end-user issues within the service management system, ServiceNow, and operates according to EY’s policies and standards. 

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The role is an individual contributor and is managed by the Endpoint Protection Team Lead in STS. 

Your key responsibilities
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Provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting IT global endpoint security infrastructure including personal firewall, encryption technologies, hardening tools and antivirus protection.  The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Service desk for EY’s endpoint devices such as desk top personal computers (PCs) and laptops.

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Recognizes and applies the prescribed methodology within such industry frameworks as Information Technology Infrastructure Library (ITIL) to identify basic and advanced problems with endpoint security threats or unauthorized access conditions referred to STS by Information Technology (IT) teams such as the Service Desk.

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Performs restorative and maintenance actions remotely using troubleshooting and technical skills that may be advanced in nature to perform triage, analysis, response and remediation for infrastructure breaches. 

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Determines activities with network services, software/systems engineering and/or application development in which endpoint issues require escalation to other teams.  Can work, as needed, in collaboration with those individuals who have more advanced technical knowledge. 

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Assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for endpoint security improvements in response to specific EY identified malware threats or to align the endpoint devices and connectivity to industry standards.   

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Identifies, analyzes and escalates noted patterns in incidents associated with EY endpoint devices as well as with endpoint network connectivity intrusions to isolate a specific cause or recognize trends as a prevention of future re-occurrence utilizing reports and metrics generated from the ServiceNow application.

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Review workloads and activities in an ongoing basis for automation opportunities. Working with the team lead to bring them to fruition while adding to the capabilities of sister teams in the same function.

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Acts as a mentor or trainer to junior members of staff on tasks or activities that require specific guidance.  Coaches aligned individuals in best practices to guide their success. 

Skills and attributes for success
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Well defined analytical skills to conduct effective issue analysis so that key issues are properly identified and effective solutions are provided.  Uses analytics to identify issues for solution as well as escalation for endpoint issues and breaches that have wider impact.  

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Working knowledge of Information Technology Infrastructure Library (ITIL) to identify industry standards and procedures for Incident, Problem, Change and Knowledge as required by the role’s remit. 

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Takes an active role in building and advancing knowledge of EY’s global data protection policies and compliance directives with specific focus on the endpoint security protection environment’s personal Firewall, encryption technologies to restrict unauthorized access, hardening tools to reduce a system’s surface of vulnerability and antivirus protection against malicious software intrusions.   

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(FOR INTERNAL CANDIDATES ONLY) Solid familiarity of EY’s businesses supported within the location to recognize the impact Cof endpoint technology issues to a specific business unit and to engage and participate with confidence on escalating issues that impacts a particular desktop, business or location. 

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Strong advanced interpersonal skills to adapt personal communication styles to the style of others, to engage, as a thought leader, with all levels of the organization, staying calm under pressure and to maintain the credibility the business has in STS technical support.

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Advanced time management skills to prioritize workload and work through issues and incidents with efficiency and guide others in same.

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Strong oral communication skills in the English language to work effectively with all levels of end users and IT personal. 

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Advanced knowledge in current and future features of aligned technology to the role’s remit including but not limited to:

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Symantec Antivirus environments including backend infrastructure and clients for workstations, servers and Network Attached Storage (NAS) devices.

·  Symantec Endpoint Protection (SEP)
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Common Malware operating practices and remediation techniques and tools.

·  Microsoft Powershell and/or Python scripting acumen
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IT’s current platform technologies as used by endpoint services including Structured Query Language (SQL), Internet Information Services (IIS), and the Microsoft Windows Server among others.

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Solid market awareness and experience in a wide range security tools including but not limited too; Spyware removal tools and network based appliances

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IT Service Management tool, ServiceNow, to record incidents and remediation as well as guide others in features and functions. 

To qualify for the role you must have

Education:
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Bachelor's degree in computer related field or equivalent work experience. 

Experience:
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Approximately 3-5 years of experience in information security.

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Knowledge on Python and/or PowerShell scripting 

Ideally, you’ll also have
 
Certification Requirements:
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Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) (preferred)

·  GSEC/CISSP (preferred) 
What we look for
 

Analytical/Decision Making Responsibilities: The role requires advanced analytical skills to probe for understanding and addressing as appropriate both common and more complex IT staff and end-user incidents escalated from the GO Service Desk.  The role is expected to make sound decisions to address a single end-user’s endpoint device or network connectivity intrusion or in guiding broader global functionality issues that may affect portions of entire business units.  The role needs to drive the priority and time management of their own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.

What working at EY offers
 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

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Support, coaching and feedback from some of the most engaging colleagues around

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Opportunities to develop new skills and progress your career

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The freedom and flexibility to handle your role in a way that’s right for you  

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 
About EY
 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 
Make your mark.
 
Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.