DL-GSS-Enablement Service-TSS Core HR-Associate

Job description

职位信息

职位内容：主要是员工入职后的流程支持工作，如开具在职证明，职位变动相关支持等

职位要求：英语良好，可以读写邮件。

Responsibilities:

 
· 
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

 
· 
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

 
· 
Ensures all new process updates are incorporated while processing transactions

 
· 
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

 
· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

 
· 
Responds to emails and enquires in a timely manner

 
· 
Prepares and contributes to reporting as directed

 
· 
Actively participates and completes the performance management and development plan activities

 
· 
Identifies potential areas for process improvements and makes recommendations to Supervisor

 
· 
Assists with GSS initiatives and other projects as assigned

 
· 
Ensures GSS organizational policies and processes are followed

Requirements：

 
·  College graduate and above

· 
Good oral and written English skills(Fluent Cantonese Speaking for Cantonese position)

 
· 
0-3 years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience

 
·  Good keyboarding and data entry skills

· 
Good communication, interpersonal skills and customer orientation; works effectively with others

 
· 
Command of spoken and written English (proficiency in other languages a plus)

 
· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

 
· 
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

 
· 
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

 
· 
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

 
· 
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

工作时间：周一到周五，早9：00-晚6：00
                      周六周日以及国家法定假日正常休息

薪酬福利：
每年固定发放13个月的工资；
缴纳六险一金（五险一金＋商业保险）；
每年10天带薪年假，12天带薪病假；
每年员工可免费体检一次；

职位信息

职位内容：主要是员工入职后的流程支持工作，如开具在职证明，职位变动相关支持等

职位要求：英语良好，可以读写邮件。

Responsibilities:

 
· 
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

 
· 
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

 
· 
Ensures all new process updates are incorporated while processing transactions

 
· 
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

 
· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

 
· 
Responds to emails and enquires in a timely manner

 
· 
Prepares and contributes to reporting as directed

 
· 
Actively participates and completes the performance management and development plan activities

 
· 
Identifies potential areas for process improvements and makes recommendations to Supervisor

 
· 
Assists with GSS initiatives and other projects as assigned

 
· 
Ensures GSS organizational policies and processes are followed

Requirements：

 
·  College graduate and above

· 
Good oral and written English skills(Fluent Cantonese Speaking for Cantonese position)

 
· 
0-3 years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience

 
·  Good keyboarding and data entry skills

· 
Good communication, interpersonal skills and customer orientation; works effectively with others

 
· 
Command of spoken and written English (proficiency in other languages a plus)

 
· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

 
· 
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

 
· 
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

 
· 
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

 
· 
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

工作时间：周一到周五，早9：00-晚6：00
                      周六周日以及国家法定假日正常休息

薪酬福利：
每年固定发放13个月的工资；
缴纳六险一金（五险一金＋商业保险）；
每年10天带薪年假，12天带薪病假；
每年员工可免费体检一次；