Capacity Analyst

Job description

Job Summary:

 

The Senior Capacity Analyst is responsible for developing and implementing capacity plans for complex IT services, applications and infrastructure components to ensure the efficient use of the IT Infrastructure to cost effectively meet the business needs. This position works across the EY Technology organization to ensure that capacity management principles are incorporated into the design and management of services/applications

 

Essential functions:

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Develop complex service capacity forecasts and scalability plans using production system metrics, performance test results, and business requirements as input.

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Develop and maintain relationships with key leaders to ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications

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Work with service delivery organizations in EY Technology to develop business forecasts and incorporate into service and component capacity plans

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Defining component resource requirements for complex services/applications and developing scalability plans

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Influencing application development and test personnel to incorporate performance measurement features at design, development and test stages

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Assist in the completion of the overall capacity plan, by taking ownership of key elements

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Proactive monitor and review of service capacity performance for complex applications/services and components, with service owners and operations to avoid incident/problems and ensure requirements for capacity are identified and actioned

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Perform problem determination of capacity/performance issues and recommend solutions

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Oversight responsibility for the Capacity Management process for complex services and components

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Monitor capacity process compliance, recommend, develop and implement process improvements

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Act as a senior leader in the Capacity Management team, influencing behavior and sharing knowledge with other team members

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Interface and lead other team members as required to achieve required outcomes.

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Build interfaces and relationships with other process managers within the IT Process landscape to ensure that Capacity Management principles are included in all relevant processes

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Working with EY Technology leadership and customers, manage any capacity and demand management issues that require customer communication and/or input from portfolio sponsors  

Technical Competence
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Continuous application of strong technical knowledge in Capacity Management and planning, and analysis skills ensuring that applications and services have appropriate resource capacity to meet performance requirements, SLAs and business demand.

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Ability to collaborate and work together with engineering, development,  operational and business aligned functions, across all levels of the organization, to ensure capacity management plans are created, delivered and reviewed. 

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Sponsor and drive capacity process and planning for complex applications and service environments.

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Deep knowledge across multiple technical competencies  

Administration / Supervision

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Working with the Capacity Analyst and service delivery teams, ensuring projects and systems in production are supported by capacity review and sizing, and that they meet deadlines for busy periods and provide input and review for budgets

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Support service introduction processes, working to identify production readiness requirements and evaluate new and existing systems to determine readiness gaps with regard to capacity 

Client/Team Relationships

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Partner with Architecture teams, Service Delivery groups, and Project Managers responsible for service development.

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Close integration with Engineering and Operations services within Compute Services and Enterprise Workplace Technologies (EWT) domains in EY Technology

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Liaise with external vendors and suppliers as required

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Build relationships with global application and infrastructure teams to identify opportunities for service delivery improvements 

Analytical/Decision Making Responsibilities:

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Ability to think quickly and make decisions for the Capacity Management function, within project teams, and for ongoing capacity support for systems in production.

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Synthesize analysis and recommendations working with multiple data sources and tools sets

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Ability to analyze complex capacity issues and develop models and solutions without consultation

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Ability to clearly articulate both problems and proposed solutions

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Apply capacity planning and analytical methodologies to services solutions, reviewing and highlighting areas for improvement.

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Proactive approach to identifying issues and presenting solutions and options

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Ability to prioritize personal and team workloads to best meet organizational objectives

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Understand and apply architecture standards and principles, global product-specific guidelines, and local regulatory requirements  to capacity management

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Recommend opportunities to optimize design and development components 

Knowledge and Skills Requirements:

 

Technical/Functional skills

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Broad knowledge of IT technologies and domains, including: Windows, Linux, Vmware, Virtualization technologies, MS SQL, Oracle, MS Sharepoint, Network, Server Hardware, Storage and Cloud technologies

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Knowledge and in-depth experience using Capacity Modelling and Performance Monitoring tools, such as Teamquest, BMC, App Dynamics, Splunk, SCOM, HP Openview, Riverbed / Opnet

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Knowledge and experience in data analysis and reporting tools such as Spotfire and Microsoft SQL BI stack, and Excel.

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Demonstrated analytical and forecasting skills including synthesis of capacity models based on production metrics and test results, using capacity management and performance measurement tools and Excel.

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Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production.

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Understanding of global server architectures and planning for systems with large-scale infrastructures design, over multiple global locations, including server performance, storage (SAN and NAS), and network requirements   

Additional skills requirements:

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Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines.

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Experienced in people leadership, both for future direct management of a technically focused team as well as good partnering skills in influencing and negotiating across organizations.

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Excellent communication skills and negotiation skills.

·  Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
·  Ability to work and team with a multitude of different people to balance demands as well as understanding and integrating cultural differences and motives.
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Ability to work independently in a global organization within the context of a virtual team. 

Soft skills
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Excellent judgment, tact, and decision-making ability

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Fluent English skills in speech and writing.

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Communicative personality.

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Strong teamwork and collaboration skills.

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Excellent documentation skills.

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Self-supporting and independent attitude. 

Supervision Responsibilities:

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Manage the training and development of staff members to develop their skills and maintain industry-leading knowledge in their areas of responsibility

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Directly and indirectly supervise staff members in the development, implementation, and delivery of Capacity plans and analysis to client’s business requirements

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Accountable for the performance and results of a team within own discipline or function

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Assist in developing departmental plans and priorities to address resource and operational challenges.

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Participation in the development of departmental policy and plans, including business, production and/or organizational priorities

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Significant personal responsibility and autonomy. Plans own work, to meet given objectives and processes

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May manage direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance

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Effective use of motivation, delegation and active listening skills.  

Other Requirements:

As this is a role with global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone in order to partner with other IT Services staff globally.  This role may also include travel, both domestic and international.

 

Job Requirements:

 
Education:
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Bachelor degree in related discipline, or equivalent work experience (Computer, Engineering, Science, etc.) or equivalent job experience  

Experience:
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Minimum 10-15 year experience in IT

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Minimum 3 years management within a Capacity Planning role or related Analytical role such as Performance Engineering, Reliability or Availability Management

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Experience of leading ad hoc, globally diverse teams, multi-location teams

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Excellent management, problem solving, communication, interpersonal, and organizational skills

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Strong project management, team development, strategic planning, resource planning skills

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Ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together

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Detailed knowledge of the IT Process Landscape

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Proven track record of driving operational excellence and improving processes

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Ability to lead projects and motivate others

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Required to understand and integrate cultural differences/motives in order to manage cross-cultural/cross border teams

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Excellent English language skills (written and verbal)

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Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

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Ability to work and team with a multitude of different people within and outside of IT to balance demands

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Ability to deal efficiently with escalations and difficult situations/people under pressure 

Analytical/Decision making responsibilities

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Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection

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Determine recommendations and actions to effect process improvements across the environment.

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Decide on high Impact / Risk capacity and performance issues which require Operations leadership attention

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Ability to clearly articulate both problems and proposed solutions

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Proactive approach to identifying issues and presenting solutions and options

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Ability to prioritize personal and team workloads to best meet organizational objectives 

Certification Requirements:

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Minimum of ITIL Capacity management practitioner certifications and V3 Foundations or equivalent experience

 

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.