Associate 1 - Content Admin Team

Job description

Job description for TSS Content Admin (Learning) – Associate (66)

Talent Shared Services (TSS) team delivers consistent, high-quality and operationally-efficient HR transactional services to EY through a globally efficient and effective network of GDS centres. It is a key component of the Global Talent Operating Model that is being implemented to support Vision 2020.

Content Admin (Learning) function is a part of the broader Talent Shared Services (TSS) and is primarily focussed towards centrally managing the content administration for all areas across EY to ensure consistency in the content types, eliminate duplication, enable accurate tracking of global and local content and overall reduce the administration of global and regional talent teams.

Responsibilities

Execution

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Establish clear understanding of the EY Learning process flow and related activities

· 
Fully focus on the Content Admin process map, procedures and Work instructions to execute the assigned requests appropriately

· 
Strict adherence to the defined Service Level Agreements (SLAs)

· 
Ensure quality compliance as per the defined standard as the team is a centralised function supporting all geographies as per the globally consistent process.

· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor.

· 
Responds to emails and enquires in a timely manner  

· 
Prepares and contributes to reporting as directed  

· 
Assists with GDS initiatives and other projects as assigned  

· 
Ensures GDS organizational policies and processes are followed

Operations

· 
Actively participates and completes the performance management and development plan activities  

· 
Identifies potential areas for process improvements and makes recommendations to Senior and Supervisor roles.

· 
Ensure there are no deviations from the agreed process – raise change requests wherever required upon getting confirmation from the Supervisor

 

Knowledge and Skills Requirements:

· 
Good communication, interpersonal skills and customer orientation; works effectively with the team.

· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job  

· 
Should be well structured and should essentially possess analytical and problem solving skills.

· 
Pro-active and always pay attention to detail – this is critical when it comes to huge volume of transactions to be processed.

· 
Flexible and dependable; willing to adjust work schedule (including night shift) as necessary to meet peak demands and customer requirements  

· 
Willing to relocate to Kochi

 

 

 

Education:

· 
Bachelor’s degree or above from a commercial, business or HR related discipline.

Experience:

· 
0 - 4 years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience