Service Transition Lead

Job description

Job Description

Date: Jun 28, 2018

Job Summary:

The role is a lead of Service transition team which includes release management, deployment control, defect management, change management, toward efficiency of the Testing and development teams and satisfaction of a big and impacting customer.

Experience:

·  Must have 5+ years' experience as a PMO or Release manager or Defect manager.
·  Good knowledge in MS Office, MS Project, and other tracking tools.
·  Background of 3 years with communication with Developments organizations and Testing.
·  Background of 3 years with customer relation and communication.
·  Experience of 3 years with Billing and Customer care systems.

Core Responsibilities:

·  Responsible for release management activities – Code bundles content, Test capacity and development availability coordination, timelines and tracking.
·  The above activities will apply to Hot fixes, Code Bundles, CR's and Market/National deployments.
·  Change management tracking.
·  Deployment tracking and verification.
·  Defect management.
·  Tickets management and tracking.
·  Customer communication around tasks progress, risks, and planed vs actual.
·  Risk and Impact assessment for Production related changes and Representation in Change Board.

Job Requirements:

·  Bachelor's in engineering (IT, Telecom) or
·  Excellent communication skills
·  Excellent organization skills
·  Very good understanding of production release flow and change flow.
·  Experienced with leading code deployment for big organization, new Organization.
·  Understanding of Billing and customer care applications as part of telecommunication world.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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