Ericsson Early Career Program 2017, Support Engineer / Russia

Job description

Ericsson Early Career Program 2017

Ericsson Early Career Program offers new graduates and young professionals an excellent opportunity to develop yourself and accelerate your career in global, inspiring, and fast-paced environment. The 12-month long program will start September 4th and participants will be hired in Sweden, Finland, Russia and Estonia.

The program consists of a combination of face-to-face and online-based learning sessions which focus on Organizational and Business understanding, Project Management, Financial and Commercial Mindset, Presentation skills, Customer and people skills as well as Leadership and Innovation, and understanding Ericsson and Ericsson’s business environment. Each participant will be assigned with a mentor that will support you along the way. You will be hired to a certain position and unit, but will do rotations when needed and work in multinational projects. You will have the opportunity to build excellent networks within Ericsson and your achievements will be highly visible in the company.

Come and find out why YOU + Ericsson will be a powerful combination.

As a Support Engineer you will:

Work together with Customer Support team and will provide technical service and support to our Customers.
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Key Qualifications

·  Education: bachelor or master degree in engineering, IT, telecom or equivalent and/or relevant experience in related discipline with a preference of 0 up to 3 years of experience
·  Min years of experience: 0-3
·  Domain experience: IP (knowledge of IP Packet Flow, OSI Layers, related technologies: ICMP, TCP, VRRP)
·  Experience in configuring networking equipment (routers/switches/firewalls) and troubleshooting network issues.
·  Knowledge of IP routing protocols (BGP, OSPF, ISIS , RIP) and Layer 2 technologies (Ethernet, 802.1q/p VLAN, etc.), certifications (CCENT, CCNA, JNCIA ) would be a plus.
·  English and Russian skills
·  Negotiation & argumentation skills
·  Planning & organizing skills
·  Presentation & communication skill
·  Working with people

Responsibilities & Tasks:

·  Handle customer service requests (CSR), Perform Trouble Shooting for customer issues
·  Troubleshoot customer issues both in the lab and in live networks as well as remotely and in field
·  Register Trouble Report and follow up
·  Verify provided solutions

Who are we looking for?

We are looking for newly graduates or candidates with 0-3 years of previous work experience with the following qualifications;

·  Master/Bachelor of Science in Engineering, Computer Science or similar
·  Fluency in English and Russian
·  Technical/IT interest with & ability to develop ICT capabilities.
·  Proven problem solving, troubleshooting and communication skills
·  Customer focused and a desire to understand the business needs with end user satisfaction/experience in focus
·  Desire to make a difference and a drive to deliver maximum value. Focus, creativity and self-motivation
·  Professional mindset with strong ability to priorities, manage time and deliver results
·  Strong team player with high interpersonal skills
·  Leadership and change management capabilities with a drive to become a future leader

In addition, in the role of the Support Engineer we expect:

·  Understanding aspects like security, performance, scalability, availability and resilience
·  Ability to adapt to new technologies quickly

What does the program offer You?

·  Acquiring knowledge and understanding of Ericsson’s way of working & delivering in a dynamic environment
·  Learning to be able to confidently and successfully engage in projects with both the technical and theoretical aspects and communicate effectively with relevant stakeholders
·  Learning to work effectively in a diverse and global team
·  Learning how to demonstrate thought leadership and drive for positive change in Your day to day work
·  A chance to take responsibility for Your own learning and development
·  Learning from experiences gained in different contexts and the ability to comprehend multiple perspectives, relate them to the business and its needs and apply them accordingly
·  Building a network with other program attendees across different countries and learning from each other

Useful Links:

https://www.ericsson.com/en/about-us

http://www.ericsson.com/thinkingahead/networked_society

https://www.facebook.com/ericsson

https://www.linkedin.com/company/ericsson

https://twitter.com/ericsson

Application

Please submit your application in English as soon as possible - we are working continuously with candidate selection. Candidates will be tested and evaluated during individual interviews June-August.

What does your future look like?

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility

Headquartered in Stockholm – Sweden, Ericsson is a publicly listed company with more than 115,000 employees

More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).

A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society

Come and discover what makes YOU + ERICSSON a powerful combination

Trust – Innovation - Performance : These are the core values that define Ericsson reputation and guide us in our daily work and in the way we do business.

Ericsson celebrates diversity and inclusion together with flexibility and international mobility.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Russian Federation (RU) || || Moscow || Stud&YP

Req ID: 199968