Customer Quality Leader- HW Make Support

Job description

Ericsson Overview

Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

Tasks/Activities

-Cooperate with sales team to handle quality complaint

- Maintain RMA database

-Create 8D report and follow up corrective actions

-Monthly RMA status report

Responsibilities

·  Be a driving force for improvements based on the experiences from the handling of claims and other issues
·  As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective and the root cause has been determined/fixed by Failure analyzer
·  Responsible to use the RMA process
·  Maintain a close contact with the customer/sales during the process of failure analysis investigation
·  Act as a FRAG Team leader whenever serious customer claims happen
·  Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales

Competence requirements

-Bachelor degree, major in Electrical Engineering or relevant

-At least two years relevant working experience

-Familiar with manufacturing process

-Strong capability in problem solving

-Good communication, drive ability, coordinate and presentation skill

-Fluent English in verbal and written is must.