2nd Level Charging Operations

Job description

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities and tasks:

·  Daily operations activities on our customers' networks across Europe
·  Ensure network stability and performance
·  Preventive health check
·  Traffic and KPI analysis
·  Trouble handling
·  Incident handling
·  Interface with Ericsson Support organization
·  24/7 on-call support (once a month)
·  Scripting, programming, tool development for internal needs

Qualification and Requirements

·  At least 2-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
·  At least 2-4 years of experience in a customer support environment
·  Ability to independently deal with complicated technical issues and problems
·  Troubleshooting skills on Online Charging System
·  Troubleshooting skills on Multi-Mediation platform (MM)
·  Troubleshooting skills on Online Mediation platform (OLM)
·  Database knowledge of Oracle, MySQL, Postgres
·  Ability to work under pressure related to scale of business impact

Behavioral Competences:

·  Creating & Innovating
·  Persuading & Influencing
·  Applying Expertise & technology
·  Working with people
·  Delivering Results & Meeting Customer expectations
·  Following Instructions & Procedures

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || Bucharest || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Desired profile

Position Qualifications

Core Competences:

·  Handle Hot and critical issues
·  Perform RCA of Emergencies that occur at customers
·  Work as a good team member in a group of highly competent and skilled engineers
·  Project support during implementation
·  Able to write technical procedures
·  Negotiation & Argumentation skills
·  Problem solving & strategic thinking
·  Presentation & communication skills
·  Delivering Results & Meeting Customer Expectations
·  Working with People