1st Level Operations

Job description

Job Description

Date: Oct 22, 2018

Ericsson Overview:

Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team

Job Summary:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key Qualifications:

·  Education: Bachelor in Engineering (B.E/B.Tech in IT, Telecom)
·  Minimum years of experience: 3-5 year's experience of deploy system test and lead testing team.
·  ISEB/ISTQB software testing qualifications would be an advantage

Key Responsibilities:

You will support the following systems and functions:

·  Event management
·  Incident management
·  Remote site access control
·  Legal request execution
·  Billing operations
·  Assurance support activities

Additional Requirements:

·  Knowledge sharing & collaboration skills
·  Problem solving & creative thinking
·  Ericsson knowledge
·  English skills
·  Delivering results & meeting customer expectations
·  Analyzing
·  Working with people
·  Manage instructions & procedures
·  Applying expertise & technology

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.