Service Coordinator

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Service Coordinator to be based in Campbell Road, Stoke-on-Trent ST4 4DB. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary, and benefits package.
Monday to Friday only, working 8 hours per day between 07:00 - 19:00 on a rolling Rota

To respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting and managing work orders through the Maximo system, planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations,

Main Responsibilities/Duties Include:

· 
First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail.

· 
Understand, identify and apply the SLA for each service request and set expectation with customer.

· 
Re-plan/assign as required to manage workload and priorities of response.

· 
Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand.

· 
Analysis of job history/running reports to avoid duplication.

· 
Ad hoc site visits – familiarisation visits to the sites you are responsible for, meeting the team.

Required Qualifications, Skills or Experience:

·  Relevant experience in similar role.
·  5 GCSEs at grade C or above or equivalent

Note to internal applicants: Please log in at the top right corner under "employee sign in" to apply for this role.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Oct 21, 2020