Service Co-ordinator

Job description

ENGIE are recruiting for a Service Coordinator Vinewood House, Unit 1, Waters Edge Business Park, Campbell Road, Stoke-on-Trent ST4 4DB. This is a part-time role working 24 hours per week. On offer is a salary of £11,220 per annum along with an excellent benefits package.

Days of work will be Tuesday, Wednesday, Thursday between the hours of 7am and 7pm on a rolling rota.

Main Responsibilities/Duties Include:

· 
First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail.

· 
Log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status

· 
Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.

· 
Re-plan/assign as required to manage workload and priorities of response.

· 
Plan daily work load for engineers using available systems.

· 
Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand.

· 
Organise planned maintenance for engineers, sub-contractors and site managers.

· 
Raise purchase requisition and/or purchase orders to the value not exceeding agreed limits

· 
Ad hoc administration duties.

· 
Ad hoc site visits – familiarisation visits to the sites you are responsible for, meeting the team

Required Qualifications, Skills or Experience:

·  5 GCSEs at grade C or above or equivalent, relevant experience in similar role.

Note to internal applicants: Please log in at the top right corner under "employee sign in" to apply for this role.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Oct 22, 2020