Debt Recovery Coordinator
Internship Leeds (West Yorkshire)
Job description
ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.
ENGIE are recruiting for a Debt Recovery Co-ordinator (x4) to be based in Leeds (LS12 1BE). This is a 6 month fixed-term contract which involves working full-time hours. On offer is a competitive salary and benefits package.
Purpose of the Job
Working with 9 colleagues, the post-holder will be responsible for the management of overdue debt through the internal and external disconnection process.
Key Accountabilities
Start of process by informing customers by letter of the intention to disconnect
Liaise with the external agents on a daily basis if required
Raise paperwork for payment plan requests and monitor the payment plans
Manage the warrant process
Manage customers with regards the booking of the external agents for power and gas within the 15 working day timeframe
Ensure the disconnection tracker is kept fully up to date at all times
Ensure disconnection notes are added to the customer's account
Manage the disconnection process on the day
Pre-emptive call to customer prior to disconnection to encourage payment of debt
For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/
Qualifications, Knowledge, Skills & Experience
Essential
Strong organisational skills to manage multiple tasks / priorities simultaneously
Proven ability to produce accurate work under tight deadlines
Excellent telephone manner to handle customer telephone calls on a daily basis
Strong communication and negotiation skills to communicate with customers and agree the best outcome for the individual and the business
Strong people skills to work with colleagues at all levels and difficult customers
IT literate in MS Office in particular Word, Excel (including the ability to use Vlookups or the ability to learn about them quickly) and Outlook
Desirable
A Level educated or equivalent
Previous experience of working in a Collections department
Knowledge of the energy industry
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.
Additional Information
· Posting Date: Oct 21, 2020