Customer Service Advisor

Job description

ENGIE are recruiting for a Customer Service Advisor to be based in Newcastle, NE12 8EX . This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Shift patterns are based on rotations and hours cover 24/7 across 365 days a year.

Role Overview

In this role you will help to support our Facilities Management Helpdesk at our Shared Service Centre as a Customer Service Advisor by:

· 
Providing excellent Customer Service to a range of internal and external customers

· 
Managing and responding to all enquires and communication

· 
Receiving and processing complaints, comments or suggestions ensuring these are resolved

· 
Providing advice and information on a range of services

Required Qualifications, Skills or Experience:

·  Previous experience of working in a helpdesk/contact centre/customer service environment
·  Knowledge of the FM sector
·  Able to work flexibly with variable hours of work
·  A recognised Customer Service qualification is desirable

Who are we?

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

Note to internal applicants: Please log in at the top right corner under "employee sign in" to apply for this role.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Oct 23, 2020