Credit Control Assistant

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

ENGIE are recruiting for a Credit Control Assistant to be based in Leeds (LS12 1BE). This is a 6 month fixed-term contract which involves working full-time hours. On offer is a competitive salary and benefits package.

Purpose of the Job

Working in the Credit Control Team of 11 colleagues, the post-holder will focus on the collection of debt and resolution of disputes with customers.

Key Accountabilities

Reconciliation, resolution and collection of aged debt, including accounts that require monitoring as a result of continued non payment (high risk accounts)

Encourage customers to pay to contractual terms

Responsible for the management of customer payment points and the housekeeping of the accounts

Follow the disconnection and legal process for non-paying customers

Follow Account Manager Escalation for overdue debt customers

Focus on the collection of all types of debt which includes interest charges, transportation, reconciliation and other specific item invoices

Responsibility for managing and resolving customer accounts with unallocated payments within given internal SLAs

Responsible for ensuring Team KPI indicators targets are on or below the agreed targets as specified each month

Responsible for managing a portfolio of customers which includes resolving disputes

For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

Qualifications, Knowledge, Skills & Experience

Essential

GCSE English Grade C or above (or equivalent)

GCSE Mathematics Grade C or above (or equivalent)

Prior experience of credit control and/or customer services or in a telephone based role (ideally a minimum of 1 year)

Strong organisational skills to manage multiple tasks and conflicting priorities

Proven ability to produce accurate work under tight deadlines

Strong numeracy and verbal reasoning skills

IT literate in MS Office in particular Word, Excel (including the ability to use Vlookups or the ability to learn about them quickly) and Outlook

Desirable

Knowledge of the energy industry

For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Oct 21, 2020