Senior Assistant Service Delivery Coordinator

Job description

·  Job Description:

Essential Job Functions

·  Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met.
·  Assists in performing administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.
·  Enters information of account specific service problems and distributes prioritized work requests.
·  Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
·  Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement.
·  May conduct product inspections to ensure established quality guidelines are adhered to.

Basic Qualifications

·  High school diploma or G.E.D.
·  Two or more years of administrative experience
·  Experience working with the technology industry
·  Experience working with company products and operating systems

Other Qualifications

·  Analytical and problem solving skills
·  Interpersonal skills to interact with customers and team members
·  Organization and time management skills
·  Communication skills
·  Ability to work in a team environment

Work Environment

·  Office environment