Mainframe Support

Job description

·  Job Description:

Profile:

·  Candidates must have at least a Bachelor's/College Degree in Computer Science/Engineering or equivalent
·  At least 5 years of extensive experience in mainframe applications
·  Knowledgeable in mainframe infrastructure
·  Related IT certifications an advantage but not required
·  Strong analytical and problem-solving skills
·  Excellent oral and written communication skills
·  Flexible work schedule (on-call, night shift included)

Responsibilities:

·  Strong knowledge and experience on mainframe application operations and tools administration, IMS DB2 database and working with subsystem commands like COBOL and CICS
·  Ability to troubleshoot, analyse and resolve incidents and service requests including coordination with  various groups
·  Ability to implement and execute change requests completely and accurately as aligned
·  Ability to provide RCAs for service improvements, error documentation, workaround and resolution plans
·  Additional skills/competencies as required by the account
·  Able to lead and co-train other Mainframe resources
·  Provides comprehensive and quality support for all technical, process-related and escalation activities  

      [For All Staff]

·  Being responsive to clients whilst following the principles and procedures of the Integrated Management System
·  Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

            [For Managers and Supervisors (on top of what’s given above)]

·  Ensure that all of their staff understand the policies in the Integrated Management System and how it is implemented and maintained
·  Maintain up-to-date documents such as procedures, work instructions, plans and manuals

Core Competency:

·  Mainframe: Tools such as JCL, CA7, SAR, Connect Direct, etc.
·  Infrastructure: Hardware, Network (Cloud included)