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Offers “Dxc Technology”

Expires soon Dxc Technology

Call Center Representative

  • Internship
  • Amsterdam ( Montgomery County )
  • Sales

Job description

· Job Description:

Location: 301 Technacenter Dr. Montgomery, AL 36117

Hours: Monday through Friday from 8-5 and then rotating 12-8, one week of the month they work from 12-8 *rotating Saturdays and holidays

This is a call center position for the Provider Assistance Center and EMC Helpdesk. This call center handles calls from Medicaid providers and pharmacies. Job Description and qualifications are below.

· Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
· Records call on account history record with results of the inquiry; initiates required confirmation.
· Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

· High school diploma or G.E.D.
· Zero or more years of customer service or other telephone experience
· Experience working with organizational functions and personnel
· Experience working with fax machines, computer software, and telephone technology
· Experience working with and skilled in the use of help desk software

Other Qualifications

· Basic business and analytical problem solving skills
· Basic communication skills
· Ability to follow oral and written directions

Work Environment

· Office environment
· May require shift work