Business Process Analyst in Operational Excellence – Continuous Improvement (M/F)

Job description

Krakow (Poland)

Due to the dynamic growth of our organization we are currently looking for experienced candidates for the position of Business Process Analyst to a young, dynamic and creative team

A Business Process Analyst (BPA) in our organization has a wide-ranging role with a variety of different projects

BPA must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives. Among all tasks and activities BPA is holding meetings, facilitating workshops, researching processes, collecting data, analyzing information, preparing reports and promoting problem solving and continuous improvement culture. It is generally an office-based job, though it may involve a reasonable amount of travel to meet with operational teams, observe processes in action and meet the key stakeholders of your project. As the role is placed in Continuous Improvement (CI) team BPA is or will be developed to be also an expert in implementation CI tools and way of thinking

Responsibilities:

·  Leading, supporting and monitoring progress of efficiency and quality improving projects in line with Project Management or Six Sigma methodology
·  Supporting Continuous Improvement and Lean culture implementation and promotion among the organization
·  Conducting trainings in Continuous Improvement, Lean Management and Six Sigma methodologies and tools
·  Facilitating improvement and problem solving workshops
·  Monitoring, measuring and providing feedback on process performance
·  Identifying improvement opportunities by data collection and analysis, process observations, process mapping and documentation analysis
·  Educating business users and units responsible for managing and operating business processes
·  Communication and cooperation with other Lufthansa Global Business Services departments and management

We offer:

·  Work in a young, dynamic and creative team
·  Interesting and challenging tasks that drives professional and personal development
·  Autonomy to organize own work and plan projects
·  Coaching to unveil all potential development areas

About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100% Lufthansa-subsidiary. LGBS offers worldwide shared services for the entire LH Group in the fields of Finance, Revenue Accounting, Human Resources, Procurement and IT. Besides providing and steering the respective services the goal is to also harmonize, standardize and continuously improve the efficiency and efficacy of processes. LGBS is a global company with locations in Frankfurt, Hamburg, Cologne, Cracow, Manila, Mexico City and Bangkok. Additionally LGBS manages BPO providers at home and abroad.

If this is you, please apply online.

Desired profile

Your profile

·  University diploma (Business / Finance / Economy) 
·  Very good command of English (C1 level minimum)
·  Proactivity and ability to demonstrate innovation and creativity
·  Strong interpersonal and communication skills
·  Strong analytical and problem solving skills
·  Independent and systematic approach to work
·  Good time management skills and ability to manage several different projects and priorities in parallel
·  Experience in process optimization, improvements 
·  HR or Finance background
·  Experience in project management will be an asset
·  Lean/Six Sigma knowledge – Green Belt certificate will be an asset