Sales Support Analyst

Job description

Sales Support Analyst with English and French
Competitive salary
Bratislava, Slovakia

Do you love solving problems, working with the latest technology and engaging with internal and external customers? Within our Sales Operations Team, we are looking for a Sales Support Analyst to join our Sales Support EMEA team in Bratislava, Slovakia.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities
The Sales support Analyst will be responsible for supporting the Premier online users in the EMEA Region. Other duties will include working with cross functional teams for process improvements within online business, working with the regional Premier HelpDesks to create a follow the sun process, and to standardize the processes and policies across all three Premier HelpDesks. This will involve:
- Respond to customer requests for support both internal and external
- Interacts with multiple internal and external customers.
- Establishes clear objectives and deliverables.
- Track progress, report status and make necessary changes to achieve all project goals.
- Analyze and report actual performance against project goals and interacts with application support and development to drive issue closure within established Service Level Agreements.

Desired profile

Essential requirements

- University educated or equivalent
- Up to two years' sales support experience in the IT industry that demonstrates strong customer
service skills
- Attention to detail plus good administrative, multi-tasking and prioritizing skills
- Excellent communication, influencing, presentation skills, in both written and verbal English
Desirable requirements
- Additional European language

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Read our Equal Employment Opportunity Policy

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.