Italy Enterprise Technical support expert

Par DELL
  • Système d'information / Urbanisation des SI
  • Montpellier
  • A négocier

Description

Italy Enterprise Technical support expert

Italian Enterprise Technical Support Analyst - Italian speaker
Montpellier (France)

Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service? Do you want to be a hero to Dell's EMEA customers by resolving their complex IT issues? Within Dell Services , we are looking for a Technical Support Analyst to join us in Montpellier .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that include evenings and weekends, you will:
· Provides first-level technical support on Dell supplied server and storage products. Identify issues, investigate root causes and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
· Perform case management functions to keep cases up to date and accurate
· Identify, research and input unique or recurring customer problems

Provide timely responses to customer escalations

Essential requirements
·  Excellent knowledge of server and storage hardware
·  Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
·  Strong customer focus and communication skills
Desirable requirements
·  Excellent Italian and English language skills
Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

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