Inside Sales Representative Emerging Market - English Speaking

Job description

Inside Sales Representative (English Speaker)

Casablanca, Morocco

If you are passionate about computer technology and eager to develop a career in technology sales, Dell is the place to be. Within our Commercial department, we are looking for an Inside Sales Representative (English Speaker) to work as part of a team based in Casablanca, Morocco.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The purpose of the role is to work with named distributors to enable them to upsell Support Services at their point of sale. Distributors will buy Dell products with a minimal support service level so that they can price position the hardware in their market and get flexibility as to which service upsell their customer can select Distributors are selling to a variety of Channel Partners who sell to end users The daily activities and responsibilities include:

• Attain targeted sales goals for assigned distributor account set

• Proactively work with distributors to liaise and manage order requirements, order management / fulfilment, issue tracking and resolution

• Provide daily order updates to distributors

• Train distributor on service upsell process and tools

• Engage with order fulfilment team to understand ordering issues and rootcause Contact resellers and end-users to identify service tags for required service upsells

• Forecast order volumes to order enablement team

Desired profile

Essential Requirements

• Excellent verbal and written communication skills in English and good level of Arabic skills

• Proficient in managing time and resources, capable at self-managing from a day to day perspective

• Is proficient in a broader range of IT service offerings

• Analyzes multiple factors to both anticipate/identify customer problems/needs and recommends appropriate solutions

• Engages cross functional resources, regardless of geographic location, in order to achieve goal/meet customer needs

• Advanced level services sales representative, broad understanding of services and technology in the industry; contributing beyond self, sought out by others

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.