Graduate Recovery Agent (English Speaker)

Job description

Graduate Recovery Agent (English Speaker)

Casablanca, Morocco

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Client Solutions at Dell, we are looking for a Graduate Recovery Agent (English Speaker) to join our team in Casablanca .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

As a Graduate Recovery Agent within the Global Evaluation program team, you will be responsible for managing the invoicing and collections of evaluation orders. Your role will be to engage with sales and external customers to promote the purchase of evaluation units at the end of evaluation trial periods. The role incudes the processing of invoices when customers decide to purchase evaluation units at the end of the trial period, along with requesting the return of units if the customer wants to return the unit at the end of the evaluation period. You will work closely with sales, external customers, customer care and the finance team. You will also be involved in the order processing of evaluation orders, including placing orders as per requested configurations within Dell's order management tool. This is a global role depending on requirement and you will be supporting all regions.

• Being responsible to ensure minimal overdue balances of evaluation orders across the countries assigned to you

• Monitoring overdue evaluation balances on accounts. Following up on overdue balances with sales and external customers to promote a purchase or a return decision

• Managing the information within the Spike tool to reflect when a purchase or a return has been completed

• Working with customer care on the requests for a return of evaluation units to Dell

• Working with finance on requests for pricing changes in the promotion of a purchase at the end of a trial period

• Working with the evaluation program leadership team on evaluation trial extension requests

Desired profile

Requirements

• University educated or equivalent (Minimum Bachelor's degree) obtained in the last 12 months

• Fluent in English (Written and Spoken)

• Must be organized, have an eye for detail and can manage a high work load via prioritization of tasks

• Ability to communicate across a range of departments

• Prior experience working with customer care teams would be a plus

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.