Regional Service Desk Support Specialist, Fluent in French

Job description

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks’ vacation and 8 paid holidays plus 4 floating holidays. 
Imagine new horizons....
As a Regional Service Desk Support Specialist -RSD you will be the first point of contact for the users in the region. The RSD Specialist will troubleshoot all end user issues on various software applications, hardware, network and telecommunications systems. Our team operates off a help ticket system so your ability to resolve issues quickly or escalate will be a large part of your daily tasks. 


What will your role be? 

·  Manage urgency and prioritize tickets, understand and follow up on escalations, and ensure troubleshooting & resolution for local and remote users help tickets/issues
·  Provide excellent IT support user experience to employees, a user community of over 5,000 
·  Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
·  Propose and administrate additional service for end user (loan fleet management, secure storage management)
·  Provide support for software installations
·  Engage with other teams for more complex requests
·  Author and create knowledge base articles for RSD


Your Key Success Factors
Fluent in French 

·  Work onsite at 175 Wyman Street Waltham Massachusetts; no remote or offsite permitted
·  1-5 years IT Support and/or Desktop Support, preferably utilizing a help ticket system or similar
          >  Internships and co-ops are applicable years of work experience
          >  We are open to new college graduates with a Bachelors’ in IT, IS, or MIS and who have participated in technical support internship and/or co-op

·  Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.)  verbally clear, concise, and grammatically correct oral (speaking) communication skills in English
·  Experience, ability, and willingness to provide amazing user support with a sense of urgency along with the goal to achieve the highest customer satisfaction survey rating 
·  Experience with 
          >  Windows OS Platforms: 7,8,10
          >  Microsoft Office Suites, 2010-2016, O365

·  Ability to work independently and/or within a collaborative team structure but always with a positive can do attitude
·  Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
·  Highly organized with critical attention to details
·  Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don’t know in technology, but excited about it due to your curiosity
·  Strong functional use of Microsoft Office Excel, Word, PowerPoint, and knowledge of Access or SQL
Plusses, not required

·  Experience with Mac OS 
·  Mobile Devices support, IPhone/IOS, Android 


DASSAULT SYSTEMES GLOBAL 
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Career Opportunities  http://www.3ds.com/no_cache/careers/jobs-search/  


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