Sales Admnistration Clerk

Description de l'offre

Sales Administration Clerk

The job is based in our offices in Paris

Responsibilities :

As a Sales Administration Clerk, you will be responsible for the control and validation of the contracts submitted by Sales Teams based in Criteo subsidiaries over the globe (you will manage a defined number of entities). This position requires constant interaction with Sales managers that is why fluency in oral and written English and excellent communication skills are the key to achieving success in this role. Other languages would be a real asset for the candidate.

The purpose of your mission is to ensure that all submitted contracts are in line with internal control rules and advertising guidelines of Criteo.

On a monthly basis you will be responsible for creation & control of the financial accounts for new advertising campaigns, which is necessary for triggering the invoicing.

You will take the lead in resolving arising litigations in co-ordination with Sales and Cash Collections teams. You will be the point of contact for processing the changes in the CRM (Customer relationship management) tool and keeping up to date client’s billing information & contacts.

All communications with internal partners will be handled in JIRA ticketing system.

Your tasks will include :

·  New contracts management (“New Advertiser” Management) :
·  Daily validation of the Insertion Orders
·  Follow-up of the incomplete orders with the Sales Managers and ensuring their completion in a timely fashion (explanation of the rules to be applied when filling the Insertion Order)
·  Creation of client financial accounts in the CRM

·  Monthly Report and Financial Account preparation for the new launched campaigns (“Orphan report”) before monthly billing run :
·  Ensuring that for all new campaigns launched during the month the Financial accounts were created in CRM
·  Guarantee the coherence of the Insertion Order to the internal control rules (SOX control) when allowing to trigger the invoicing of the campaign
·  Anticipate problematic Insertion Orders and bring the list of such orders to the attention of your manager and SOX control officer
·  Anticipate the errors in the campaign set-up (currency mistakes and country incoherencies) coming from technical implementation teams (BI) and make sure these errors are corrected before the beginning of monthly billing run.

·  Management the changes of client data in the CRM:
·  Daily treatment of the updates related to client accounts (payment terms; contacts; addresses and etc.)

·  Litigation management :
·  Once the litigation case is identified by Sales Manager / Cash collector, you will be responsible for investigating on the source of the mistake, giving the guidelines to Sales Manager in order to correct it & following up the issue until the problem is resolved
·  A part from the regular litigations, you will be in charge of the litigations related to recent acquisitions of Criteo. Your experience in the resolution of complex disputes will be a key to achieve the success in this mission.

·  Other ad-hoc projects / tasks
·  You might be involved in diverse support missions related to the opening on new Criteo entities.
·  Your participation will be needed in Sales Admin development projects, process & automation improvements.

Profil recherché

Requirements :
·  Previous experience of working in a fast moving international Sales Administration and Billing environment
·  Fluent English with excellent written and oral communication skills (other language a plus)
·  Experience in complex litigation resolution
·  Highly organised and autonomous
·  Logical, able to organize workload, prioritize and manage time effectively
·  A self-starter, capable of taking the initiative, understanding quickly, and also being change orientated in order to propose and participate to process developments
·  Excellent knowledge of Excel (formulas and vlookups) and WORD, ability to work with multiple IT tools
·  High attention to detail
·  A team player
·  Resilient and tenacious with a proactive, positive approach
·  Salesforce experience and JIRA knowledge a plus

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