Services Support Technician # 088753

Job description

Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working.

CTO has significant footprint in Wroclaw (500+ FTE). Based on success of Wroclaw site we're planning to continue our growth in Poland in the 2nd Warsaw site for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!

An opportunity to join our Media Services team in an important client-facing position with excellent growth potential. “Media Services” provides video conference, digital media streaming, and digital TV services to Credit Suisse. Media Services is part of Collaboration Services, which is in turn part of a larger organization called End User Services. End User Services (“EUS”) provides the core desktop computing capabilities for CS employees, and leads the associated infrastructure; Collaboration Services provides e-mail, instant message, sharepoint/document management, and media services, as well as supervisory and data retention services for e-mail and messaging.
· Learn a full range of Video Services applications and functions, as well as other Collaboration Services, such as Lync/Skype.
· Join a global, diverse team that delivers critical services to the Bank, with growth and development opportunities.
· Role provides support in for the following functions:
· Manage active Video Conference Meetings to assure successful launch and operation.
· Provide end user support during video conference calls for requests or problems that arise in the course of the video conference meetings.
· Collaborate with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services.
· Review scheduled video conference meetings for accuracy and thoroughness to assure quality.
· Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV.
· Assist with major incident and problem investigations.
Open to discussing flexible/agile working.

Desired profile

·  Thorough Windows skill set with working knowledge of common applications and operating systems.
·  Confirmed customer service background in an IT support environment, with demonstrable customer service interaction skills.
·  Verbal and written communication skills appropriate for a professional environment.
·  A minimum of a 2 year degree in an IT-related discipline, or specific certification equivalent(s), or commensurate experience.
·  Corporate IT “Help” or “Service” desk experience preferred.
·  Some video services background and experience preferred.
·  A desire to continually develop new skills and capabilities, and be part of an important global team that is responsible for all Collaboration Services at Credit Suisse.