Offers “Crédit Agricole”

Expires soon Crédit Agricole

Digital & Client Services Officer H/F

  • Internship
  • Luxembourg (Canton Luxembourg)
  • Sales

Job description



Détail de l'offre

Informations générales

Entité

CACEIS est un groupe bancaire spécialisé dans les services financiers aux investisseurs institutionnels, sociétés de gestion et grandes entreprises.

Présent en Europe, en Amérique du nord et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, banque dépositaire-conservation, administration de fonds, solutions de Middle-Office, change, prêt-emprunt de titres, support à la distribution des fonds et services aux émetteurs.

Avec 2633 milliards d'euros d'actifs en conservation et 1695 milliards d'euros d'actifs sous administration, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux (chiffres au 31 décembre 2018).  

Référence

2020-51121  

Date de parution

01/12/2020

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Gestion des opérations

Types de métier complémentaires

Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients

Intitulé du poste

Digital & Client Services Officer H/F

Type de contrat

Stage

Durée (en mois)

6

Date prévue de prise de fonction

01/01/2021

Poste avec management

Non

Cadre / Non Cadre

Non cadre

Missions

The “3D” business line – which stands for Digital, Data & Dissemination – is dedicated to cover the entire value chain of services relying on the digital channel for the CACEIS Group. The Digital Client Services department is responsible for entering into relationships, providing services and reporting to clients via CACEIS digital and data applications: OLIS, OLIS Mobile, TEEPI, Data Analytics, etc.

 

With OLIS “Online Investors Services”, CACEIS’ clients have a centralised and direct access to all the services provided by CACEIS: custody, middle office, treasury, fund administration, etc. The OLIS team is the main and privileged clients contact for any questions relating to their daily activity and helps them to make the most of the functionalities of our portal.

 

During the duration of your internship, you will be part of the OLIS “Client Servicing” area. You will have the following duties/tasks:

·  General assistance to the OLIS Client Servicing Team on tasks such as clients’ access creation, allocation of clients request via a Client Relationship Management “CRM” tool, etc.
·  Follow-up of clients/data providers’ requests received by email,
·  Permanent clients contacts with the “hotline” support,
·  Client assistance on the use of the tool.

 

Our internship program is designed to provide students an opportunity to experience what it’s like to work in the client servicing area as they take on roles similar to those of permanent staff. In addition, this internship will allow you to have an overview of the investment fund industry in Luxembourg – one of the largest fund domicile in Europe - and their related services.

Localisation du poste

Zone géographique

Europe, Luxembourg

Ville

  Luxembourg

Desired profile



Critères candidat

Niveau d'études minimum

Bac + 3 / L3

Formation / Spécialisation

Business School / University with a major in Finance/Economis/International Business or strong interest in the field of the asset management.

Niveau d'expérience minimum

0 - 2 ans

Expérience

Knowledge of the investment funds industry is an asset.

Compétences recherchées

Client service orientation
Has the capability to work independently and as part of a team
High degree of organizational skill with ability to prioritize/execute different tasks with sense of urgency
Problem-solving ability

Outils informatiques

General computer skills including Microsoft Word, Excel, PowerPoint

Langues

Solid verbal and written communication skills in English, French knowledge is an advantage

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