Citrix-VDI RUN Expert

Job description

Job details

General information

Entity

Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n°13 bank measured by Tier One Capital (The Banker, July 2017)
Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.
The Corporate and Investment Bank is structured around six major divisions:
• Client Coverage & International Network,
• International Trade & Transaction Banking,
• Global Investment Banking,
• Structured Finance,
• Fixed Income Markets,
• Debt Optimisation and Distribution.
The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.  

Reference number

2018-28374  

Publication date

05/04/2018

Job description

Business type

IT / Project Management

Contract type

Permanent Contract

Job summary

As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required
- supports new technologies and leverages them to provide consistency of service across streams
- manages service improvements for all Citrix and VDI services supported throughout the organization
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- responsible for problem management and resolution  

As an experienced professional in Citrix- VDI Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
- actively assists in identifying the most technical skilled candidates for open roles
- define the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- technically coach and develop partner resources to improve productivity
- have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team - building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve

Job location

Geographical area

Asia, Singapore

City

Singapour

Desired profile

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in relevant field

Level of minimal experience

6-10 years

Experience

• Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
• Experience with Provisioning Services on Windows 2012, Hyper-V and NetScaler.
• Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.

Required skills

• Microsoft and Citrix certification such as MSCE and CCEE is preferred.
• Strong experience with Xenapp 6 / 6.5,7.x Xendesktop 4 / 5.5,7.x in a Windows 2003 / 2008 /2012 environment and latest versions of the product.
• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, Powershell scripting.

Technical skills required

• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
• Customer service oriented, able to work in a dynamic and fast paced environment
• Excellent communication, interpersonal and troubleshooting skills
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously

Languages

English