Expires soon Continental

Customer Quality Engineer (Brasov)

  • Brașov (Brasov)
  • Design / Civil engineering / Industrial engineering

Job description

Job Description

·  Represents the best interests of the plant in front of the biggest OEMs in the automotive industry (e.g. VW, Audi, Jaguar Land Rover, BMW, Daimler, Porsche, etc.)

·  Analyze customer trend data, monitor warranty costs and payment approval.

·  Monitor and interpret analysis results of returned parts together with Warranty Return Center Germany.

·  Lead the 8D Process in case of customer complaints;

·  Establish immediate containment actions in case of customer complaints, on-site or at the customer location;

·  Assure proper corrective actions established together with 8D team. Follow-up of the actions for completion, validation and closure;

·  Create risk analysis, define action plan and ensure customer communication;

·  Submit 8D information to the customer;

·  Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;

·  Authority to stop the production line in case of nonconformity found. Immediate announcement to the quality manager and production manager in case of line stop;

·  Monitor the quarantine area from field return and regularly follow-up. Keep inside the target;

·  Participate to FMEA meetings to assure that customer requirements are taken into consideration;

What we offer

·  Integration Program in a professional, young & dynamic team;

·  Competitive Salaries (based on performance) & Benefits;

·  Health & Wellness (Private Health and Dental Insurance, Life Insurance, Sport activities etc.);

·  Professional Development Opportunities (in Technical and Managerial Area);

·  Stability;

·  International Work Environment & Traveling Opportunities.

Desired profile

Job Requirements

·  University degree (e.g. Mechanics, Electronics) or relevant professional experience;

·  At least 3 years relevant experience in Quality (preferred customer interface);

·  Preferably, had worked before / led multinational teams. Not mandatory;

·  Advanced English - mandatory; German is an advantage;

·  Quality methods knowledge / Quality standards (ISO 9001, IATF 16949, VDA 6.3);

·  Specialized knowledge: PPAP, FMEA, SPC, MSA;

·  Problem solving skills and analytical thinking;

·  Time management skills

Make every future a success.
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