Customer Quality Engineer (Brasov)
Brașov (Brasov) Design / Civil engineering / Industrial engineering
Job description
Job Description
· Represents the best interests of the plant in front of the biggest OEMs in the automotive industry (e.g. VW, Audi, Jaguar Land Rover, BMW, Daimler, Porsche, etc.)
· Analyze customer trend data, monitor warranty costs and payment approval.
· Monitor and interpret analysis results of returned parts together with Warranty Return Center Germany.
· Lead the 8D Process in case of customer complaints;
· Establish immediate containment actions in case of customer complaints, on-site or at the customer location;
· Assure proper corrective actions established together with 8D team. Follow-up of the actions for completion, validation and closure;
· Create risk analysis, define action plan and ensure customer communication;
· Submit 8D information to the customer;
· Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;
· Authority to stop the production line in case of nonconformity found. Immediate announcement to the quality manager and production manager in case of line stop;
· Monitor the quarantine area from field return and regularly follow-up. Keep inside the target;
· Participate to FMEA meetings to assure that customer requirements are taken into consideration;
What we offer
· Integration Program in a professional, young & dynamic team;
· Competitive Salaries (based on performance) & Benefits;
· Health & Wellness (Private Health and Dental Insurance, Life Insurance, Sport activities etc.);
· Professional Development Opportunities (in Technical and Managerial Area);
· Stability;
· International Work Environment & Traveling Opportunities.
Desired profile
Job Requirements
· University degree (e.g. Mechanics, Electronics) or relevant professional experience;
· At least 3 years relevant experience in Quality (preferred customer interface);
· Preferably, had worked before / led multinational teams. Not mandatory;
· Advanced English - mandatory; German is an advantage;
· Quality methods knowledge / Quality standards (ISO 9001, IATF 16949, VDA 6.3);
· Specialized knowledge: PPAP, FMEA, SPC, MSA;
· Problem solving skills and analytical thinking;
· Time management skills