People Experience Specialist and HR Administrator/Operations (Fluent in Thai and English)

Job description

Job Mission:

The People Experience team drives people-centricity and is the key to enhance employee experience, engagement and well-being in Chanel, championing best workplace practices and delivering quality HR service to the workforce. He/She is a key influencer and advocate to perpetuate Chanel’s culture and values.   

As the primary contact point to employees on employee matters, People Experience proactively curates a meaningful journey throughout the employee lifecycle, identifying and improving critical touchpoints to attract, engage and retain people / talents.

This position is a senior human resources generalist responsible for supporting an organization within every area of a company’s human resources and administration operations. Involved in a range of activities required cover areas such as HRIS, employee records, employee engagement activities, internal communication and people development.

He/She should be detail oriented, accurate, resilient enthusiastic, service-oriented and an excellent communicator and collaborator, adaptable and thriving in a people-centric environment.

Key Responsibilities:

**This role must speak fluent Thai and English**

Employee Communications/ Engagement / Experience

·  Manage internal communication as assigned
·  Responsible of Thai-English/English-Thai translations in all employee communication, and materials.
·  Responsible for maintaining internal employee portal(s), i.e. Connecting-with-you.
·  Co - responsible to deliver to employee experience and engagement. Understand, pinpoint critical value and deliver overall action plan in the EX journey relevant for market and designated employee segments.  
·  Support the design and deployment of action plan including ensuring stakeholders’ buy in.

HR Team Support/Employee Activities (e.g. Events)

·  Own end to end employee-centric activities and events. Responsible for Project plan, management and deployment of resources as assigned.
·  Leverage on employee insights to design and deploy employee activities and introduce tools and methodologies to effectively boost engagement and employee morale.
·  Gather employee feedback and provide analytics to GM for tracking and improvement plan.

Onboarding Experience

·  Facilitate onboarding of new hires for all except ELC
·  Responsible for Day 1- 3 new hire process. Plan 100-day onboarding program, curate relevant content and deliver onboarding briefing and programs for designated employee segment
·  Responsible for completing checklist of access set-ups for new hires
·  Responsible for maintaining targets of satisfaction / quality scores on onboarding experience. Evaluate satisfaction results and propose improvements.

People Development

·  Organize learning and development - corporate programs including collect nomination lists from managers, manage attendance and collate evaluation feedback, partnering Business Partners.
·  Provide recommendations for learning courses / mentoring, etc in accordance to company policies.  Provide recommendations, coach, be a sounding board to employees to refer to career development policy, frameworks and programmes for career development in the

organization.

·  Conduct local market training programs as assigned
·  Provide administrative and coordination support to HR team for internal and external corporate trainings
·  Maintain the training records conducted as well as training evaluations and attendance listing
·  Responsible for training submission to the Local Development Authorities.  Ensure timely submission

Benefits and System Administration

·  Drive benefits administration process, partnering Business Services for effective management of the rewards and benefits process
·  Provides inputs and recommendations to enhance EVP, experience (‘recognise and rewards me’) and wellness of employees
·  Manage administration process of annual physical checkup, health insurance, provident fund, physical wellness program, token of congrats and condolences, service award, etc.

People Systems and Data Management

·  Manage employee data management for all movements i.e. hire, resign, promote, transfer, etc.
·  Manage and act as system admin for all employee related systems such as E-Leave system, access system, HRIS – Workday, SMS emergency notification, workforce management system, etc.

Talent Acquisition & Expat Mobility

·  Support deployment of offline talent acquisition activities to maintain EVP e.g. Campus recruitment.
·  Pre-boarding management of new hires.
·  Contact new hire on preparations for on-board.
·  Prepare and ensure checklist of items for new hire’s day 1.
·  Manage expatriate on-boarding process – includes relocation processes, logistics, work permits, visa and documentations
·  Support Managers in their use of TA workday module

Employee Support and Relations

·  Key contact points for employees and act as bridge between managers and employees.
·  Employee touchpoint for critical and personnel issues: Grievances, performance, mobility, bonus, benefits
·  Ensure employee working conditions according to health and occupational safety standard and law

Role Specifications:  

Technical Competencies

·  Employee Relations
·  Employee Engagement
·  HR Systems Management
·  Data Management
·  Operational Excellence
·  Project Management
·  Event Management
·  Facilitation skills
·  Customer focus. Understanding and meeting customer needs
·  Optimistic commitment
·  Compliance

People & leadership Competencies

·  Empathy
·  Listening
·  Problem Solving
·  Handling Difficult conversations
·  Teamwork/Collaboration
·  Effective Communication
·  Coaching
·  Design Thinking

Academic / Professional Qualifications

·  Bachelor’s degree in related field with good understanding of local labour laws
·  Fluent in English language in both writing, speaking and reading
·  Strong familiarity with Microsoft Office Excel, Word, Powerpoint, (must do Advanced Excel i.e. Pivot,vLookup, etc) with HR related information system preferred. Ability to produce video/creative content is a plus.

Work Experience

·  At least 2 - 3 years of experience in an international working environment is preferred.
·  Working experiences in HR function
·  Good knowledge of Thai labour laws and related oHR admin and perations
·  Hands on experience on HR system management and L&D is a plus