Trainer (BPO) - For future opening

Job description

Job Description

Trainer (BPO) - For future opening

Position Description
The trainer will be responsible for evaluating the needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance.

Your future duties and responsibilities
 Conducts training on process and product knowledge
 Works with leads and prepares training plans for the team
 Coordinates with teams to understand knowledge gaps that can be addressed by training
 Updates training materials and apply training methodology to ensure effectiveness of training
 Performs Train-the-Trainer activities with Operation Leads and Managers
 Maintain a database of all training materials and training results
 Review/Evaluate trainee’s performance and learning
 Creates hand-off/endorsement documents for successful trainees
 Coordinates with Managers for unsuccessful trainees
 Participates in special tasks and performs other duties as assigned
 Must have internet at home - at least 5MBPS fixed line internet (DSL, Fiber, Broadband)

Required qualifications to be successful in this role
 Bachelor’s degree in education, business, human resources, information technology, or related field
 Exposure to the Training role and to the call center quality work good advantages
 Background/Experience to Customer Service Delivery in the similar industry is an advantage but not a requirement
 Excellent communications skills (verbal or written) with ability to articulate in an organized and concise manner
 Excellent Public Speaker / Instructional Facilitator
 Good interpersonal skills and can communicate with all levels in the organization
 Organized and able to create and to keep-up to multiple timelines and schedules
 Able to guide the course forward confidently
 Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and any instructional software
 Able to analyze problems and strategize for better solutions
 Outstanding customer service skills and dedication to providing exceptional customer care
 Amenable to work on shifting schedule
 Willing to work in Ortigas, Pasig

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Customer Service & Support
·  Training Delivery

Reference

751049