Service Desk Analyst (Swedish Speaker)

Job description

Job Description

Service Desk Analyst (Swedish Speaker)

Position Description
The Service Desk Analyst – Swedish helps achieve agreed SLA by providing good customer service to client thru phone calls and e-mails. Help resolve queries by providing support to 2nd Line as needed. Actively participate in service improvement initiatives. Be readily available to step up in the absence of the Senior Analyst/Specialist.

Your future duties and responsibilities
o Function as the first-line for answering escalated calls or e-mails from our clients.

o Deliver HR & Payroll services on the assigned agreed processes to clients and stakeholders.

o Participate in all assigned CGI projects and activities ensuring successful performance with Management.

o Ensure that set objectives are met as defined on the agreed performance metrics.

o Provide support to Service Delivery Manager, Team Leader and Specialist on investigating service delivery issues.

o Ensure that appropriate measures are taken to preserve client data confidentiality, and integrity in accordance with security policies.

o Maintain adherence to all company policies and procedures.

o Assume ownership of personal development and inform Management of perceived gaps.

o Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Required qualifications to be successful in this role
• Proficient in written and verbal communication (Swedish)

• Proficient in written and verbal communication (English)

• Keen attention to detail

• Solid analytical and problem solving skills

• Can work alone individually but also a great team player

• Ability to handle stressful situations

• Good process mapping ability

• Proactive, service minded and able to multi-task

• Good interpersonal skills (empathy, verbal dexterity, etc.)

• Knowledge of SAP / Heroma

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Communication (Oral/Written)
·  Human Resources
·  Microsoft Office
·  Payroll
·  English
·  Swedish

Reference

776254