Service Desk Analyst (English)

Job description

Job Description

Service Desk Analyst (English)

Position Description
Your main responsibilities as a Service Desk Analyst are as follows:

• Handles first line incidents including triage and resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.

• Produces quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed upon procedures.

• Develop a comprehensive understanding and mastery of all tools .

• Remain updated on products, policy, procedure and other important operational issues.

• Supports Service Request Management and Service Restoration Management Level 1

• Perform other duties as assigned.

Your future duties and responsibilities

Required qualifications to be successful in this role

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Diagnostics & Resolution

Reference

646017