Tier 1 helpdesk for all issues related to Logistics Information Systems. Provide both functional and technical support to customers both locally and dispersed throughout the geographic area. Primary support will be over the phone or using remote desktop support; however, traveling to customer sites is required as needed.
This position may be filled in one of the following locations:
Los Alamitos, CA
Olathe/New Century, KS
Ft. Dix, NJ
Ft. Jackson, SC
San Antonio, TX
Ft. McCoy, WI Your future duties and responsibilities
Provide functional and technical assistance for all Logistics Information Systems to include PBUSE, ULLS-AE, TC AIMS, SAMS-1E, SAMS-2E and GCSS-A. Provide troubleshooting using various techniques to include over-the-phone, Remote Access, and on-site visits as required. Set-up, configure, and install software updates and approved images. Complete quality checks and functionality tests. Process requests for issue of new systems upon unit level data migration. Provide units disposition for displaced legacy systems. Utilize the LOGSA, LIW, PBUSE and USAFMSA website to validate data. Assist in the fielding of new systems and equipment. Provide system workarounds when required. Maintain equipment databases. Required qualifications to be successful in this role
5 years relevant experience with a minimum of 2 years in computer hardware/software troubleshooting and a minimum of 2 year's experience in SASMO.
Logistics STAMIS operations. Strong Written and Verbal Communication Skills.
Active Secret or Interim Secret Clearance to start.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
Requires DoD IA Technical Level I to include CompTIA Network+ or CompTIA Security+ (must be CE enrolled)
Desired experience with SAMS-E, ULLS-AE, PBUSE, TC-AIMS, GCSS-A, SAMS-FM, or LogDAT
A Computing Environment Certification (i.e. MCTS Windows 7 Configuration) is preferred
Knowledge of information security and distributed network systems using the ArNET It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.