NORWEGIAN Multilingual Service Desk Analyst
Taguig (Southern Manila District) Administration
Job description
Job Description
NORWEGIAN Multilingual Service Desk Analyst
Position Description
The main responsibility of the Multilingual Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Your future duties and responsibilities
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Produces Quality Audit Report regarding weekly calls
• Supports Service Request Management and Service Restoration Management Level 1
Required qualifications to be successful in this role
Knowledge and Skills
• Proficient in written and verbal communication in Norwegian and English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
Behavior
• Customer Orientation
• Customer Responsiveness
• High Impact Communication
• Clear Communication
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Skills
Reference
579852