Offers “CGI”

Expires soon CGI

Multilingual Service Desk Analyst (Japanese)

  • Taguig (Southern Manila District)
  • Administration

Job description

Job Description

Multilingual Service Desk Analyst (Japanese)

Position Description
Want to expand your experience in one of the world's largest IT and business consulting services firms?

JOIN CGI PHILIPPINES!

Your future duties and responsibilities
* Receives chats, calls or emails for various clients and other support group, create Incident tickets or Service Request tickets logging all pertinent information.
* Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests providing initial support and target a higher level of first contact resolution.
* Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
* Perform hierarchal escalation to Service Desk and Incident Management.
* Provides communication to clients concerning the status of Incidents, Service Requests and Changes.
* Compiles data through Incident entry that will be used for management of information and reporting.
* Maintains ownership of Incident and Service Requests ensuring status update and resolution according to defined SLAs.

Required qualifications to be successful in this role
• Proficient in written and verbal communication in the English language and in Japanese language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Background in IT or Finance or HR is a plus.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Communication (Oral/Written)
·  Diagnostics & Resolution
·  Japanese
·  Microsoft Office365

Reference

625451

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