IT Help Desk Technician (Night Shifts)

Job description

Job Description

IT Help Desk Technician (Night Shifts)

Description de poste
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. They must also be customer-oriented and patient to deal with difficult situations, in a multitasking fashion.

The goal is to maintain a healthy, functional operational environment, while preserving a professional, success-inclined conduct.

Fonctions et responsabilités
Monitoring and managing the optimum functioning of software processes, thus helping clients to successfully perform their activities
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Writing reports regarding the conducted operations
Surveiling the functioning of IT equipment through a dedicated platform
Respecting the incident management procedures according to operating rules

Qualités requises pour réussir dans ce rôle
Student or university graduate, preferably from: mathematics, informatics, automatics, IT, electrical engineering and computers, electronics and telecommunications
Passioned about the IT field and good computer working abilities
Rigurous, methodic, autonomous person
Capable of managing priorities and taking decisions
SQL knowledge
English proficiency
Availability to work night shifts
Considered a plus: previous experience in a similar domain, technical knowledge on Windows, Unix, Internet, server networks, printers, connectivity, application monitoring, databases and French Language.

Donnez un élan à votre carrière.

Le secteur des technologies de l’information (TI) connaît une période extraordinaire. La transformation numérique des organisations continue de s’accélérer, et CGI est au premier plan de ce changement. Nous accompagnons nos clients dans leur démarche numérique et offrons à nos professionnels des opportunités de carrière stimulantes.

La réussite de CGI repose sur le talent et l’engagement de nos professionnels. Ensemble, nous relevons les défis et partageons les bénéfices issus de la croissance de notre entreprise. Cette approche renforce notre culture d’actionnaire-propriétaire ainsi, tous nos professionnels bénéficient de la valeur que nous créons collectivement.

Joignez-vous à nous pour prendre part à la croissance de l’une des plus importantes entreprises indépendantes de services en technologies de l’information (TI) et en gestion des processus d’affaires au monde.

Pour en savoir davantage à propos de CGI : www.cgi.com.

Les candidatures non sollicitées provenant de cabinets de recrutement ne seront pas retenues.

CGI favorise l’équité en matière d’emploi.

IT Help Desk Technician (Night Shifts)

Position Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. They must also be customer-oriented and patient to deal with difficult situations, in a multitasking fashion.

The goal is to maintain a healthy, functional operational environment, while preserving a professional, success-inclined conduct.

Your future duties and responsibilities
Monitoring and managing the optimum functioning of software processes, thus helping clients to successfully perform their activities
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Writing reports regarding the conducted operations
Surveiling the functioning of IT equipment through a dedicated platform
Respecting the incident management procedures according to operating rules

Required qualifications to be successful in this role
Student or university graduate, preferably from: mathematics, informatics, automatics, IT, electrical engineering and computers, electronics and telecommunications
Passioned about the IT field and good computer working abilities
Rigurous, methodic, autonomous person
Capable of managing priorities and taking decisions
SQL knowledge
English proficiency
Availability to work night shifts
Considered a plus: previous experience in a similar domain, technical knowledge on Windows, Unix, Internet, server networks, printers, connectivity, application monitoring, databases and French Language.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  SQL
·  Unix
·  Windows

Reference

741509