Dialer Administrator
Troy (Oakland) Administration
Job description
Job Description
Dialer Administrator
Position Description
Dialer Administrator - Capacity Planning
The Dialer Administrator will be responsible for analytics surrounding dialer management and reporting.
Your future duties and responsibilities
1. Deliver dialer metrics reporting for clients in timely manner.
2. Create outbound dialer campaigns (including any ad hoc campaigns) to meet business goals and objectives
3. Monitor dialer campaigns for efficiency and effectiveness
4. Create dialer profiles for new employees
5. Assist, and participate in the training of collections supervisors and managers on call monitoring/recording software, dialer performance management, and quality reviews
Required qualifications to be successful in this role
ESSENTIAL SKILLS REQUIRED
1. 1 year collections experience, will accept call center, telemarketing, customer service experience in lieu of collections.
2. Excellent skills in Microsoft Office applications, Internet, and E mail
3. Previous experience managing Predictive Dialer
4. Analytical and problem solving skills
5. Excellent verbal and written communication skills
NONESSENTIAL SKILLS DESIRED
1. Previous successful supervisory experience
2. Previous IVR, ACD, telephony management experience
3. Understanding of Business Intelligence Tool
EDUCATION REQUIREMENTS
1. High School Diploma, College Preferred
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Skills
· Collections
· Communication (Oral/Written)
· Microsoft Office
· Problem Solving/DecisionMaking
Reference
646208