A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
Description : The Customer Service position involves challenging front-line interaction with external customers, account and sales representatives, and the full cross-section for Analysts personnel. A typical day involves some investigative work, creative thinking, problem solving , and the coordination of multiple personnel in the effort to impress each customer with the level of care, concern, and professionalism. The capability to communicate on a variety of platforms (email, telephone, fax and letter) while capturing salient information on each and every customer transaction is required.
Responsibilities: Providing prompt and extraordinary service and support to Analysts customer base, including private label programs, corporate national accounts, high profile key account as well as the single sample customer is the primary responsibility of the position. Serve as Analysts public face to potential and existing customers. Manage escalation of complex problems and monitor through final resolution. Support sales representatives and account managers in ongoing account maintenance. Manage special projects relating to business capture, and customer retention.
Teamwork: Contributes to a positive team environment, proactively aids teammates with difficult contacts and demonstrates effective communication and cooperation with co-workers , supervisors and management. Position facilitates a collaborative management process through active participation in regular meetings.
Assist sales team in all aspects of sales cycles
Establish new account set-up , initial and ongoing equipment uploads, modifications, and corrections. Execute initial supply ordering and oversee re-ordering
Perform Customer database consolidation, updates and account maintenance
Supports Lab DEC staff on escalated logging, customer issues
Follow up and qualify leads generated through company marketing efforts
Provide basic LOAMS and On-Line support / training
Other duties as assigned.
The Customer Service position will be based in Houston and will report to the Customer Service Center Manager while taking direction from the managers of Sales and Customer Service
This is a hourly, non-commissioned sales support position.
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