Full Time Sales - BURBERRY - Wizbii

Full Time Sales

Description de l'offre

INTRODUCTION

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

JOB PURPOSE

Daily floor management of sales team ensuring stellar client experiences. As a result, driving sales goal attainment and providing real-time performance coaching to drive the overall Client Journey. Support the sales team in the execution of their clienteling plan in line with department and store expectations.

RESPONSIBILITIES

· Manage, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” oversight ensuring that every interaction with a customer is memorable
· Support DM with delivery and execution of department and strategy
· Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
· Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through successes / opportunities and ensure proper follow-through on follow up actions
· Actively on selling floor - 90% - to enhance the Client Journey
· Lead by example, setting the pace and standard to deliver true luxury service in line with Burberry expectations
· Manage the client flow to ensure the best possible service and that no client is left unattended
· Partner with store leadership to support and facilitate Client Experience training within the store. Use morning and weekly meetings to consistently reinforce key elements of the Client Experience through facilitated training sessions
· Resolve difficult client issues and escalate to management when necessary
· In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales
· Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
· Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
· Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
· Additional duties as required

PERSONAL PROFILE

· Willing to work in and promote a team oriented environment
· Must have strong leadership skills and demonstrate a strong leadership background
· Strong communication, interpersonal and motivational abilities
· Must be results driven and flexible to change
· Advanced knowledge of POS system
· Previous experience with Apple mobile devices and comfortable with the use of digital tools
·
EXPERIENCE
2-4 years previous supervisory or management experience in luxury retail sales

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: USA || Illinois (US-IL) || Chicago || Retail || Retail || n/a ||

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