Service Desk Administrator

Job description

General information

Entity

Bouygues Energies & Services operates in over 30 countries globally. Using the expertise of our 2,640 UK employees, we provide engineering and service capabilities committed to designing, building, operating and maintaining infrastructure, buildings and industrial facilities.
From facilities management and energy performance and supply, to smart city, infrastructure and industry solutions; we have a successful track record of delivering services in a range of complex and secure critical environments.

Bouygues Energies & Services is committed to diversity and equality of opportunity through its 'Success in Diversity' approach, and is open to all talents. We encourage anyone with the skills mentioned in the product description. announces to apply. If post adjustments are necessary, they will be mentioned during the recruitment interview.  

Reference number

BYES KX FM-15579  

Date published

9/22/2019

Job details

Profile

Administration / Management support / Document control - Accueil / Courrier

Employment Type

Permanent contract

Jobtime

Full-time

Status

Worker

Experience level

Experienced

Description of assignment

·  Reporting to the Helpdesk Team Leader

 

·  To provide a proactive and professional FM Helpdesk service to our client at UAL

 

·  To respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)

 

·  To provide updates and feedback to customers regarding the progress of their requests

 

·  To provide general administration support including minute and note taking

 

·  Working hours: 40 per week, from 9am to 6pm, Monday to Friday

Profile

·   Must have experience of providing excellent customer service, ideally in a helpdesk and building services environment

 

·  Knowledge of a CAFM system desirable – we use Maximo

 

·  Knowledge of the purchasing process

 

·   Will be a strong communicator with the ability to liaise with colleagues and clients

 

·  Will be a committed team player

 

·  Will have excellent administration, organisational and problem solving skills

 

·  Will have a good working knowledge of IT with experience of using Microsoft Office especially Outlook, Word and Excel

 

·  In return, we offer an attractive salary and benefits package, including training & development opportunities.

Job location

Location

University  Art of London King Cross

Job location

Europe, England, Greater London