Helpdesk Administrator

Job description

General information

Entity

Bouygues Energies & Services operates in over 30 countries globally. Using the expertise of our 2,640 UK employees, we provide engineering and service capabilities committed to designing, building, operating and maintaining infrastructure, buildings and industrial facilities.
From facilities management and energy performance and supply, to smart city, infrastructure and industry solutions; we have a successful track record of delivering services in a range of complex and secure critical environments.

Bouygues Energies & Services is committed to diversity and equality of opportunity through its 'Success in Diversity' approach, and is open to all talents. We encourage anyone with the skills mentioned in the product description. announces to apply. If post adjustments are necessary, they will be mentioned during the recruitment interview.  

Reference number

KCL-15294  

Date published

8/1/2019

Job details

Profile

Hard FM - Assistance

Employment Type

Permanent contract

Jobtime

Part-time

Status

Worker

Experience level

Experienced

Description of assignment

·  To receive calls, log onto the FM Support System (Maximo), pass jobs through to operational staff and report back to the customer
·  To support the planned maintenance programme by scheduling jobs to PDAs and updating the systems
·  To advise sub-contractors regarding invoicing requirements, and to check validity of sub-contractors advice notes and invoices.  Deal with invoice queries quickly and efficiently
·  To assist with correspondence, reports, tenders, presentations, etc.
·  To provide administrative support to the team, dealing with operational support procedures and all enquiries
·  The working hours are 4-hrs per day between 09.00 am and 18.00 pm, Monday-Friday

Profile

·  We are looking for someone with first class customer service skills and helpdesk experience
·  Good organisational skills, and the ability to multi task
·  Experience in Hard and Soft Facilities Management and Maximo CAFM system is desirable
·  Excellent written and verbal communications skills (fluent English is necessary)
·  Flexible with the ability to change working hours if/when necessary
·  Strong IT skills including Word, Excel and Outlook
·  Able to deal with people at all levels with confidence
·  Ability to work as part of a team

Job location

Location

Franklin Wilkins Building, Waterloo, London

Job location

Europe, England, Greater London