Facilities Officer - Helpdesk Assistant

Job description

BNP Paribas is a leading European bank with an international reach. It has a presence in 73 countries, with more than 192,000 employees – including more than 146,000 in Europe and over 4,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

The Facilities team is responsible to ensure that all employees working at BNP Paribas Group may focus on their own professional missions in the most comfortable and inviting environment possible. Beside of that, this team is responsible for working in partnership with landlords, occupiers and visitors to ensure buildings maintenance and operational functioning, to maintain the value of the property investment and to provide the professional support needed.

ROLE AND RESPONSIBILITIES
· Answer queries (i.e., e-mails, calls)
· Manage and proceed with internal requests
· Create tickets and follow-up (dispatching, assignment and resolution)
· Perform and execute the 1st level of controls and perform statistic indicators
· Organisation of files and documentation

PROFILE
· Minimum of bachelor's degree
· English fluency
· Previous experience in Facilities or several buildings organisation
· Team spirit, proactivity and detail-oriented
· Good ability to work under pressure
· Proficient level of Microsoft Office
· Good communication and interpersonal skills

Please note that only applications submitted in English will be considered.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.