Cash Customer Analyst Junior

Job description

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

ROLE AND RESPONSABILITIES

· To ensure daily servicing by promoting a positive client experience
· To answer to daily servicing questions of the client on after sales cash management topics: bank reconciliations, important payments monitoring, technical Connectivity issues solving
· To challenge and simplify client requests
· To report incident alerts and elaborate adapted reports on recurrent issues
· To Manage incidents impacting the clients by:
·
· Identifying and alerting the clients, measuring the importance of the impacts
· Informing and communicating regularly until the end of the issue
· Creating a post-incident plan and acting according to it
· Regularly analyzing the Cash Management activity for the client and creating the action plans
· Promoting “Selfcare” habits to client, as part of the BNP PARIBAS digitalization project
· Constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling
· Identifying and suggesting improvements for internal processes by transversal communication with back offices, Business Centres, Cash Management, compliance
· Getting involved in continuous improvement of client satisfaction, in regards of quality scores (such as Cash Management NPS)
· Closely work with the Senior Analysts / Account Managers for tier1 clients servicing

Desired profile

Qualifications :

PROFILE

·  Knowledge of BNPP Group's organization
·  Knowledge of cash management services and products
·  To master Cash management transactions
·  To master Cash management risks and procedures
·  To know and use business applications
·  To speak one or more foreign languages would be an advantage. English is mandatory. French is desirable.
·  Proficiency in the use of computers and the ability to use relevant tools
·  Client oriented
·  Excellent analytical and problem solving skills
·  Logical and analytical mind
·  Excellent verbal, presentation and written communication skills
·  Capacity for taking initiatives
·  Adaptability

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.