Infrastructure and Support Engineer

Description de l'offre

Overall Job Purpose

Infrastructure and support Engineer.

Key Accountabilities & approximate time split (%)

Support 40%

Infrastructure 40%

Management 20%

Person Specification

(Personal attributes essential to performing role: e.g. skills, competencies, expertise, knowledge & experience. Note: experience not to be time-bound)

Support:

• Management of user incidents including updating, escalation and management up to the final resolution (this also includes the follow-up of the major incidents of the Paris MIH office).

• First and second level application support for all local systems.

• Application support in collaboration with outsourced teams (London, Vilnius, Pune, etc.)

• Supply and stock management of all the necessary equipment for users (computer, laptop, printer, scanner, telephones, etc.)

• BlackBerry and mobile phone management, including technical administration and procurement.

Infrastructure :

• Assist in the implementation of local projects (RTB).

• Responsibility for all technical rooms - in close collaboration with CRES to ensure that all relevant controls and standards are met in a proactive manner (annual powerdown).

• Infrastructure Incident management.

• Change management.

• General coordination of all changes to hardware, application / software systems or data systems.

• Installation of the hardware in the Datacenter, in collaboration with the functional teams (eg networks, server, voice) for configuration and commissioning.

• Administration and management of all telephone systems including telephones and their infrastructure, Dealerboard on the trading floor and their infrastructure, voice recordings and voice mail.

Management :

• Develop and maintain documentation of local procedures.

• Participate in projects to reorganize, relocate, relocate offices ...

• Ensure that the tasks generated by business requests are handled with the objective of satisfying customers. Where appropriate, prioritize work that responds to business imperatives.

• Ensure compliance with rules and procedures.

• Identify and implement continuous improvements to users, for example by analyzing the root causes of incidents, analyzing trends and reviewing procedures.

• Local Supplier Management and Supplier Risk Management (RCA).

• Manage the desktop support team planning.

Additionally, the person in charge will need to have an effective communication and a strong ability to resolve incidents in order to contribute to the continuous improvement of both the company as well as the IT teams as a whole. Serving customers and having the ability to solve non-standard technical problems.

• Written and verbal communication in French and English

• Good interpersonal relations (negotiation).

• Ability to work with remote teams.

• Ability to analyze and detail computer problems.

• Good time management and organization.

• Experience working in an international organization.

will be required too.